Customer Service Representative: Manufacturing

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

As the Customer Service Representative at JOSAM in Michigan CIty, IN , you will assist with email and phone inquiries on product features, inventory availability, pricing, and order entry. This position plays a key role as the point of contact for our customers and representatives.

What You’ll Do

• Demonstrate excellent customer service by combining system knowledge, product knowledge and problem-solving skills to exceed customer expectations.

• First point of customer contact for inquires relating to pricing, product information, product availability and shipping information.

• Work with Josam representatives and/or customers to resolve complaints regarding product shortages.

• Process requests for returns and credits; trace shipments as required and provide POD’s (Proof of Deliveries) on an as needed basis.

• Investigate, verify, and release various order holds that may be related to credit problems, pricing discrepancies, part identification problems and part cross referencing issues.

• Work with multiple departments if needed to answer customer inquiries and/or resolve reported issues.

What We’re Looking For 

EDUCATION:

• High School diploma or equivalent.

• Associate degree and/or professional certifications are a plus.

• Understanding of manufacturing floor structure & process

EXPERIENCE:

• 1+ years of customer service experience in a manufacturing or distribution environment is a must

• 1+ years of production environment experience

• Experience in Microsoft Office (Outlook, Word, Excel, Teams).

MINIMUM REQUIRED SKILLS:

• Knowledge of, or ability to learn, product, service, or area of customer service.

• Ability to prioritize and manage time effectively.

• Exceptional attention to detail and excellent communication skills.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

• This is a hands-on position in an on-site work environment.

• May occasionally be required to perform job duties outside the typical office setting. *As required by the Americans Disabilities Act (ADA).

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matte