What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Oversees the technical team that examines components to diagnose issues professionally for repair, replaces broken or dysfunctional parts and fixes issues.  Manages cost estimates for service and repair jobs while keeping meticulous logs on work provided.  Supervises service writers and ensures all customer interface communications are professional and meet set specific standards.

Position Responsibilities:

·       Oversees the service center with the aim of maximizing reliability and functionality while troubleshooting and fixing issues.  

·       Makes independent decisions on repair and warranty requirements when required.

·       Provides leadership to all technical employees.  Trains lower skilled employees on all areas of repair and service.

·       Works closely with the sales team on forecasting, planning and customer response as needed.

·       Assists all service center employees with providing exceptional customer service, education on repair requirements, and other cycling related products and services.

·       Schedules work appropriate for each technician’s position and ensures that assignments are completed accurately and on time.

·       Addresses all customer service warranty issues.

·       Directs and oversees service orders and cost quotes as well as service and maintenance suggestions.

·       Monitors all productivity goals and provides appropriate reports on service goals.

·       Organizes and supports the required supplies and products with the technician’s center.

·       Promotes a clean and effective work environment.

Specific Knowledge, Skills or Abilities Required:

·       Working knowledge of powersport mechanics

·       In-depth knowledge of the methods, techniques, parts, tools and materials used in maintenance and repair of relative types of vehicles

·       Familiarity with safety protocols

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.  
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:

High school diploma or equivalent required.

Associate’s degree or diploma in a service/mechanical related field preferred.