(USA) Store Manager - Division 1/Neighborhood Market

Position Summary...

What you'll do...

Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies andprocedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting withAssociates in their work areas. Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as goodmembers of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representativefor the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, andchampioning Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order toemphasize the Facility as part of the community. Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team incontrolling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance inthe Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting. Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniquesto ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Directs the management team in facility operations and communicates with both management and hourly associates about facility operations,merchandising, and company direction. Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock andinventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Storestandards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a highperformance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associateengagement in the overall facility; advising Academy staff on training curriculum content; engaging the trainees during their store assignment (forexample, being available to trainees, providing job shadowing opportunities, acting as a culture champion); engaging the customers within theAcademy training format and maintaining a high level of customer service within the facility; serving as a visible operations champion in the Academyprogram (for example, welcoming and introductions to new trainee group, speaking on relevant business experience); acting as an Academyadvocate across the supported markets; and participating in the talent planning and succession planning within the supported markets. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating businessplans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuringprogress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based workenvironment; establishing performance expectations and conducting regular performance evaluations; providing recognition and