Senior Director/VP, Professional Services

Overview

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

The Company's five machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking humble, collaborative Senior Director/VP, Professional Services to join our technology innovators that are bringing home health and hospice to the next level.

Why Medalogix?

High growth & awesome culture – Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years. This success is achieved through passionate, high-functioning talent focused on success. We work hard through our core virtues: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together.

Meaningful work – Our products are used by healthcare providers in their day-to-day care programs. Our company’s work directly impacts patient care in the home.

Modern technology products – At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. We build market leading products that delight our customers. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review.

Competitive compensation & benefits – Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Summary

As the Senior Director/VP, Professional Services, you will lead our team of clinicians and training specialists in providing exceptional expertise and support to various internal teams as well as clients within the home health and hospice sectors. This role will play a pivotal part in advancing the utilization of our product suite while collaborating with various departments to drive market penetration and growth.

Duties & Responsibilities

• Organizational Definition: Define and build the Professional Services organizational construct as a shared-services team providing clinical/SME expertise to the various departments within the Medalogix organization and to our clients directly and indirectly. Establish the team’s organizational role, clarify the inter-organizational roles and responsibilities, process definitions and integrations, talent management and technology needs, and performance management KPIs
• Client Advocacy: Work closely with clients to understand their unique needs and challenges in the health-at-home sector. Collaborate with the sales and Client success teams to develop tailored solutions that align with client goals and objectives.
• Solution Implementation: Participate in the implementation of our SaaS products, leading the clinical requirements gathering, training and adoption phases of the implementation, ensuring successful integration and alignment with client workflows. Provide guidance to the team to ensure that products are configured and customized to meet client requirements effectively.
• Best Practices: Define and promote best practices for the implementation, adoption, and utilization of our products within client organizations. Develop both live and web-based training programs and resources to empower clients in maximizing the potential of our solutions.
• Business Development: Partner with the Sales, Client Success and Marketing organizations to support events, marketing content development, potential webinars, product demonstrations, and participate in key client/prospect meetings.
• Regulatory Insights: Monitor and communicate industry regulatory updates, ensuring the company remains compliant and well-informed about market trends.
• Clinical Insight into Products: Collaborate with the product development and technology teams to incorporate clinical insights into product and data science enhancements. Contribute to the continuous improvement of our solutions to