Senior Software Engineer, Automation & Tooling

Ready to be a Titan?

You will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform specifically around Automation, Platforms, and engineering experiences. We provide exciting opportunities to impact our rapidly growing organization immediately. We are reliability & data-driven, passionate about automation, devoted to improving and maintaining robust coverage, committed to boosting engineering productivity using the most modern tools in Open Source as well as  Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for engineers to contribute to our software development lifecycle by building out tools, libraries, frameworks, and processes that will improve our development velocity, expand teams’ testing abilities, enable teams to self-service, and enable fast, reliable, comprehensive automated coverage.  We need technically capable, forward-looking, experienced engineers with shared services and tooling experience with a passion for quality who can build best-in-class tools to be adopted across all of ServiceTitan and facilitate segments of quality delivery - functional, acceptance, performance, security, disaster readiness, etc across the board.  We also desire those who can balance rapid iteration and development with long-term strategic thinking and who are innovative, confident, and comfortable with ambiguity.

What you’ll do

• Build and improve our test productivity tooling, frameworks, shared- services, and libraries by working closely with Engineers and Automation Engineers to deliver testing platforms that enable them to self-service as well as improve their velocity and success.

• Collaborating closely with Developers and Architects, we strive to grasp the intricacies of the product architecture to guarantee the existence of thorough and ample testing checkpoints at the system level. In addition, we actively seek to seamlessly incorporate test platforms throughout the entire system, ensuring seamless integration and efficient testing processes.

• Develop and evolve testing frameworks for all automation needs

• Design, develop, and maintain critical testing libraries

• Evaluate, onboard, achieve expertise, and educate Engineers and Automation Engineers on third-party tooling.

• Build, improve, and speed up tooling for testing environments as well as test data creation across internal tooling, public cloud (Azure and AWS), and Kubernetes.

• Own the tooling and strategy from local-machine through production while providing observability across them all with a quality mindset.

• Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail orientation is a must

What you’ll bring:

• 5+ years of hands-on software development experience, preferably with web and mobile applications in the software development industry

• 3+ years building tooling and shared services for engineering teams

• Experience working in a fast-paced Agile environment and handling ambiguity

• Experience with public cloud technologies (Azure/AWS), infrastructure (Kubernetes and/or Docker), and DevOps tooling (Ansible, Puppet, Chef)

• Strong Technical Knowledge of Object Oriented Programming concepts, familiarity with C#, Python, Selenium & JavaScript 

• Experience with building horizontal scalable Test shared services and how to fully integrate them across all system levels.

• Experience with code deployments and version control systems (Git), CI/CD tools (TeamCity, Jenkins, CircleCI, etc), and Kubernetes.

• Familiarity with the Test Pyramid and Agile Test Quadrants and other quality strategy concepts

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing