Retail Store Manager

Position Summary

The Retail Store Manager supports Goodwill’s mission of transforming lives through the power of work by overseeing the daily operations of a retail store. This position ensures that all store functions, including production, merchandising, sales, customer service, safety, and financial accountability, are carried out in alignment with organizational goals and policies.

The Retail Store Manager provides hands-on leadership to drive sales, manage expenses, and develop team members while maintaining an engaging, mission-centered environment for employees, donors, and customers.

Principal Accountabilities

• Lead daily retail operations to achieve sales, payroll, safety, and expense control targets.

• Supervise and coach store employees to ensure compliance with policies, procedures, and performance standards.

• Oversee acceptance, sorting, pricing, and merchandising of donated goods in accordance with company and safety guidelines.

• Ensure adherence to cash-handling, auditing, and bank deposit procedures.

• Maintain accurate labor tracking and reconcile hours worked in each pay period.

• Support staff hiring, training, scheduling, performance evaluation, and corrective action processes.

• Ensure visual merchandising, signage, and store organization align with brand standards.

• Foster a positive customer and donor experience, resolving complaints promptly and professionally.

• Monitor and maintain safety and security standards for employees, customers, and property.

• Ensure compliance with all inspection and bonus qualification standards for store performance.

• Model the core values of Goodwill Industries by demonstrating service, ownership, accountability, and respect in every interaction.

• Perform other duties as assigned to support the mission and success of Goodwill Industries of Middle Georgia and the CSRA.

Core Competencies

• Mission Commitment: Demonstrates dedication to Goodwill’s mission to build lives, families, and communities one career at a time.

• Leadership & Coaching: Builds and motivates an engaged team; develops employees through effective feedback, recognition, and accountability.

• Operational Excellence: Ensures smooth store operations, accurate reporting, and compliance with all procedures.

• Customer & Donor Focus: Creates a welcoming, service-oriented environment that upholds Goodwill’s reputation in the community.

• Accountability: Takes responsibility for results, meeting established goals and maintaining high ethical standards.

• Problem Solving: Uses good judgment to resolve challenges and identify opportunities for improvement.

• Teamwork: Collaborates across departments and promotes a positive, inclusive work culture.

• Adaptability: Responds effectively to changing business needs, staffing levels, and donation flow.

Qualifications

Required:

• Minimum of three (3) years of experience in retail, warehouse, or production management.

• Demonstrated ability to supervise, train, and evaluate staff performance.

• Knowledge of retail floor merchandising, warehousing, and inventory management procedures.

• Proficiency in computer systems, including Microsoft Office applications and POS systems.

• Excellent organizational, communication, and leadership skills.

• Ability to foster a cooperative and high-performing team environment.

Preferred:

• Associate or Bachelor’s degree in Business, Retail Management, or related field.

• Experience in nonprofit, secondhand, or mission-driven retail operations.

Physical Demands and Work Environment

• Ability to stand and move for extended periods throughout the workday.

• Ability to lift and/or move up to 25 pounds o