Operations Integrator

Operations Integrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:
Oversee the operations and maintenance of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages.  You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.

Responsibilities:

• Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader.
• Oversee daily infrastructure, systems, services, & external interfaces production ops support.
• Support internal IT, Product, and Shared Services teams with operational support issues.
• Primary interconnection between Product Teams and ASF Operations Shared Services.
• Perform and monitor system health checks.
• Work with ASF Product Teams and Operations to develop SOPs and processes for incident management and resolution.
• Engage in incident support for end users as needed across portfolio of systems.
• Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams.
• Report metrics, assess system data, analyze error logs, & capture user reports.
• Responsible for operations support metrics and Portfolio service desk ticket queues.
• Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

Qualifications:

Required: 

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:
  • 3 year check for felony convictions
  • 1 year check for illegal drug use
  • 1 year check for misconduct such as theft or fraud
• College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree
• Excellent verbal and written communication skills
• Professional Experience: 5+ years related technical experience
• Experience with supporting 2-3 production deployed applications

Desired:

• Tier 3 analysis
• High-level scoping of request
• Creating Jira tickets to assign to development teams
• Team training liaison/coordinator
• Identify areas needing new/updated training materials
• Post announcements of upcoming changes 
• Assist Lead Trainer in creating training materials
• Experience managing operations in an Agile environment
• Experience with running SQL statements
• Current and relevant experience with Customs and Border Protection (CBP) applications.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influenc