SVP, Loan Administration

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

SVP, Loan Administration

ACCOUNTABILITY STATEMENT The Senior Vice President (SVP), Loan Administration provides strategic leadership for all VyStar’s Loan Administration (servicing) functional areas, including Consumer & Commercial Loan Administration, Residential & Commercial Real Estate Loan Administration, and Consumer, Commercial, and Deposit Collections & Recovery. The SVP, Loan Administration is responsible for providing strategic and operational direction in conjunction with the corporate business plans and objectives and manages all facets of consumer, commercial non-CRE, residential real estate, commercial real estate servicing, collections, and recovery, including collections and recovery on deposit negative share accounts, as well as ancillary product management, collateral protection and homeowners insurance, escrow administration, and system administration. The SVP, Loan Administration is additionally responsible for developing the strategic vision and roadmap that outlines innovative solutions and process improvements for the Credit Union’s loan administration activities, identifying industry trends, emerging technologies, and relevant opportunities that position VyStar to be an industry leader. The SVP will lead, coach, and mentor a leadership team of Vice Presidents, Managers, and Supervisors to foster a professional, positive work environment in which innovation in product and process improvement and excellent service delivery is consistently attained

ESSENTIAL JOB FUNCTIONS:

• Directly leads the Consumer & Commercial Loan Administration, Residential & Commercial Real Estate Loan Administration, and Consumer, Commercial, and Deposit Collection & Recovery Departments to ensure that all objectives are obtained.  Fosters a member service atmosphere and mindset and ensures that Loan Administration teams provide excellent member experiences. Guides and directs proper application of procedures and policies by management and staff to achieve quality service, improve productivity, and maintain confidentiality and security controls.

• Responsible for managing the servicing, collection, and loss mitigation of VyStar’s consumer, commercial, and real estate loan portfolio. Evaluates and analyzes the consumer loan portfolio, identifying trends, and implementing proactive servicing and collections solutions, when appropriate, to mitigate risk and reverse negative trends.

• Reviews internal consumer loan policies, guidelines, underwriting practices, and AI/ML models and communicates with and recommends underwriting and product changes to the SVP, Consumer Lending, SVP, Real Estate Lending, and SVP, Commercial Lending, as appropriate and necessary. Monitors compliance with state and federal lending, servicing, and collections regulations for consumer, commercial, and real estate loans.

• Ensures that all regulatory reporting is completed on or before required deadlines.

• Directs, reviews, and approves the creation of all risk, servicing, collections, and loss mitigation reports and presentations for:

  • Chief Lending Officer and Executive Management Team

  • Board of Directors

  • Executive Committee

  • ALCO

• Evaluates and analyzes negative share trends, identifies opportunities, implements collections solutions, and communicates with and makes recommendations to SVP, Operations to mitigate risk when appropriate and necessary

• Continually monitors and takes appropriate measures to provide quality assurance to the department in efforts to effectively manage risk

• Continual assessment of consumer, real estate, and commercial servicing, collections, loss mitigation, and recovery practices to ensure an innovative and efficient operation and that all practices are in accordance with the Credit Union’s established procedures and policies.

• Responsible for oversight of all year-end IRS Tax Reporting files related to applicable charge-off and settlement activity

• Facilitate Mergers and Acquisitions as related to loan portfolio, collection, and CUSO                 activities as applicable.

• Oversee VyStar’s interests as they pertain to future mergers and acquisition targets specific to the member solutions, claims, and recovery related technology integration, and prospective merger portfolio analysis. Collaborate acro