Global Immigration Consultant - Consular services

<p>At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>As part of our People Advisory Services - Global Immigration team, you help our clients manage business issues relating to their global workforce by providing immigration services to their international assignees / foreign local hires.</p> <p> </p> <p>Purpose</p> <p> </p> <p>Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.</p> <p> </p> <p>Role and Responsibilities</p> <p> </p> <p>GDS GI professionals support Immigration professionals and lawyers execute on a range of administrative and support tasks.  You will assist GDS Senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.</p> <p> </p> <p>You will support the electronic case management administration processes, as well as email communication and document drafting for visa application types.  You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.</p> <p> </p> <p>You will stay abreast of regulatory changes in the applicable immigration domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.</p> <p> </p> <p>Tasks include:</p> <p> </p> <ul> <li>Preparation and review of case documents and applications for senior/manager review for filing with the appropriate government agency</li> <li>Work with seniors to perform intake of cases, troubleshooting issues and establishing case strategy</li> <li>Docket immigration related documents to the case management tool</li> <li>Perform daily tasks including data entry and document upload with accuracy</li> <li>Receive and validate documents submitted by assignees as per the checklist</li> <li>Assist in document review for various immigration case types</li> <li>Proactively monitor the progression of cases to capture and action next steps</li> <li>Contribute to ad hoc projects, including research, project management and data collection activities as required</li> <li>Ensure on time delivery on all client deliverables</li> <li>Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team</li> </ul> <p> </p> <p>Additional responsibilities include:</p> <p> </p> <ul> <li>Strictly adhere to EY’s risk management protocols and manage confidential information with professionalism</li> <li>Deliver on accuracy, attention to detail and timeliness in tasks</li> <li>Identify, and escalate technical or process issues that may impact SLA's, the client or immigration formalities (travel plans, dependants,heath issues)</li> <li>Drive and manage technology tools and solutions</li> <li>Own accountability for performance and quality metrics; SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics</li> <li>Deliver on quality and performance standards for accurate, complete, and technically correct application preparation (and submission where applicable), and accurate identification of potential issues</li> <li>Foster a collaborative and positive work environment</li> <li>Develop and maintain a strong working knowledge of applicable immigration requirements, technicalities, and process</li> <li>Identify opportunities to improve quality, business performance and process efficiency</li> <li>Work flexibly and accurately in a fast-paced environment</li> <li>Attend continuous training and development on requirements for various types of non-immigrant and immigrant visa petitions and applications and certification courses</li> <li>Assist in the training of new team members and identify ways to improve team productivity and office-wide projects</li> </ul> <p> </p> <p>GDS GI teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world, as well as contact with assignees, government agencies and immigration professionals at all levels, from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients' needs and different time zones will arise.</p> <p> </p> <p>Role Requirements:</p> <p> </p> <ul> <li>Bachelor’s Degree in Human Resource, Business A