Server

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LIVE THE ISLAND LIFE
In 2016, we launched our first Marlin Bar in Coconut Point, Florida as a laid back space where locals and travelers could gather casually over food and drink. Two years later, a second oasis opened its doors in the mecca of mid-century modernism: Palm Springs, California. Since our guests are asking us for more, we are adding several throughout the United States over the next few years (and beyond).  The Marlin Bar is the perfect spot to shop, enjoy frozen cocktails, light fare with friends & family where friendly service and casual vibe are always the catch of the day. 

SET THE COURSE
The Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy.  

This position will take responsibility for taking orders, delivering food and beverage and assisting with table clean up as necessary. Enhance the guest’s experience by providing prompt, friendly, knowledgeable, and professional service that supports Marlin Bar, food and beverage offerings. The position will be versed and skilled at sharing retail product information with the guest as well.

BE THE MARLIN BAR GUIDE

• Create a relaxed destination - Genuinely greet all guests with a friendly smile and personalized offer to help with their food and beverage experience and respond to questions with respect to retail as well.
  • Provide the appropriate level of service and expertise on menu items and service questions.                                               
  • Learn about and apply guest likes, dislikes, food and beverage preferences and attitude to best meet and exceed their needs.
  • Be skilled at engaging with guest on the wide range of Marlin Bar product from retail to food and beverage. 
  • Build guest relationships and a repeat following. Set the course by shaking hands, using names, and embracing our guest like friends & family.

• Set the course - Learn, reference and apply product knowledge information obtained from various sources such as co-workers, new menus and specials. Embrace brand direction by providing product knowledge (both fashion and culinary) direction with guests on a daily basis.

• Build the perfect oasis - Be an outstanding ambassador of the brand by knowing seasonal trends and key items being offered in both retail and food and beverage.  Know the menu and taste our menu items. Maintain current knowledge of tommybahama.com, marketing programs, images, and media plans.
  • Keep the location clean and neatly organized in order to provide an inviting atmosphere. 
  • Work with partners to provide guest with beverage.                                     
  • Be willing to escort guest and provide warm handoff to retail. 
  • Proactively seek opportunities to up sell and add-on additional products – retail as well as food and beverage and in order to further enhance the guest’s experience.
• Maintain proper banking at POS while following all “Banking” and “Tip” policies and procedures.
• Capture and/or verify guest contact information and actively invite them to participate in guest program.
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and “Loss Prevention” policies and procedures.
• Actively participate in all meetings and training, and apply learned skills on the job.
• Be receptive to feedback and coaching.
• Participate in cleaning and assisting where help is needed including upkeep of entire location and at the direction of management.  Assisting guests should always come first.
• Other duties as required and that may occasionally be necessary to support the business.

ESSENTIALS FOR LIFE IN PARADISE

• High school diploma or GED required
• Must be at least 18 years of age or older
• Generally, 2 year’s guest service and sales experience preferred – work with service oriented hospitality company preferred
• Retail apparel and/or hospitality experience desirable
• Strong sales and service skills, strong interpersonal skills, verbal communication skills, listening skills, ability to multi-task, time management skills, organization skills, basic math skills, cash handling/transaction skills, and ability to set and achieve goals
• Ability to learn and present product information and provide service to the guest wherever they are at the location

ESSENTIAL PHYSICAL REQUIREMENTS

• Lift and/or move up to appr