Executive Director, Digital PCW UX Design

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This role will shape the future of healthcare through technology—creating intuitive, engaging digital experiences that empower patients to manage prescriptions, understand benefits, navigate chronic conditions, and take control of their health.

This leader will oversee the��UX/UI design team for Enterprise Products, setting strategic design objectives and driving design vision and direction. Collaborates with product managers, stakeholders, and senior leadership to align design efforts with business objectives and user goals. Sets creative direction, mentors and inspires designers, and oversees the design process from concept to execution. Participates in design strategy, resource allocation, and evaluating the impact of design decisions on user engagement and product success. 
 
What you will do 

• Communicates strategically with cross-functional teams to define digital UX design strategies and prioritize design initiatives. 

• Delivers user research, usability testing, and analysis of user feedback to inform and validate digital design decisions. 

• Influences the organization's digital design culture by advocating for user-centered design principles and fostering a design-focused mindset among team members and stakeholders. 

• Leads workshops and ideation sessions to generate innovative digital design ideas and foster creativity within the team. 

• Collaborates with user researchers, data analysts, and other digital UX team members to synthesize insights into design decisions. 

• Contributes to business objectives by staying updated on industry trends and emerging technologies, incorporating innovative digital design solutions where applicable. 

• Develops relationships with leaders, product managers, developers, and stakeholders to ensure design feasibility and facilitate successful implementations. 

• Develops a team of digital UX designers, fostering a culture of creativity, collaboration, and excellence in design. 

• Administers strategic leadership and vision for the digital UX design team, aligning design efforts with business goals and user needs. 

Minimum Requirements 

• 10-15 years work experience 

• Adept at execution and delivery (planning, delivering, and supporting) skills  

• Adept at business intelligence  

• Adept at collaboration and teamwork  

• Mastery of problem solving and decision making skills  

• Mastery of growth mindset (agility and developing yourself and others) skills  

 
Education 

• Bachelor's degree preferred/specialized training/relevant professional qualification.  

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