Carrier Success Manager FR (Southern EMEA)

Company Description

Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.

Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.

Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Their team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.

Job Description

Shippeo is a world leader in Supply Chain visibility software. We are proud to be the #1 most recommended solution on the market with over 99% endorsement rate from our clients. And this is just one of the reasons why we are experiencing explosive growth amidst our global expansion! 

At the heart of our success and at the foundation of everything that we do today is our global network of carrier partners. Thanks to our onboarding strategy mix between state of the art automation and personal care, we don't just have  one of the largest carrier networks in the world but also a 98% recommendation rate from our carriers.

Join the Carrier Network team at Shippeo headquarters in France and help us further build and strengthen the success of our carrier partners. Carrier Success Managers play a critical role in the success of new business acquisition & global project delivery, by building strategic relationships with some of the biggest players on the transportation market. 

As a Carrier Network Success Manager at Shippeo, you will be responsible for building relevant domain & market trends knowledge in your geography. You will foster strong relationships with a portfolio of strategic carrier accounts in your region and beyond. Inside the company you will be the carrier network ambassador and will represent the voice of carrier users and decision makers. You will work closely with the Onboarding, Quality, Integration, Product, Customer Success and Project Management teams to transform your knowledge & market interactions into a better experience for our strategic carrier partners as well as the entire carrier community. 

Your responsibilities will include:

• Manage all the technical onboarding projects involving your portfolio of strategic carrier accounts & continuously improving data and integration quality 
• Manage your carrier account plans & region specific objectives, continuously improving your accounts' relationship with Shippeo 
• Drive product and process improvements through rigorous data collection and market analysis, maintaining impeccable data quality & completeness in our CRM 
• Continuously gather knowledge & deeper understanding of relevant logistics and supply chain market trends. Be able to analyse, summarise and present to company executives. 
• Engage and build relationships with the transportation sector & relevant industry groups , associations, alliances, etc. 
• Seek out and engage speaking opportunities within transportation, logistics or supply chain sector or at relevant industry events, conventions, seminars and take an active role in industry thought leadership 
• Develop in depth knowledge and subject matter expertise in supply chain visibility on specific industry verticals (chemicals, automotive, life sciences, etc) 

Qualifications

To help you succeed in your mission it will be great to if you: 

• Have between 2 and 5 years of account management, consulting or relevant client facing experience, preferably in a startup, scaleup or other comparable high growth environment
• Have French as your native language & speak English fluently (C1+) 
• Have strong analytical skills & attention to detail 
• Are effective at communication, presentations, public speaking, leading agendas, influencing & persuading at all levels
• Have empathy and easily connect with all types of stakeholders at all levels of seniority, from IT managers to C level executives or company owners
• Have insatiable curiosity, drive and ambition 

Additional Experience :

• Previous work experience in B2B SaaS
• Any technical knowledge, especially in API/EDI integrations in logistics / transportation 
• 3+ spoken languages

Additional Information

We are looking for talents who share our values:

•  🚀 Ambition
• 💙  Care
• 🎯  Deliver
• 🤝  Collaboration

Find out more about our values in