Business Intelligence Analyst - Manning - Information Systems Business Intelligence

Schedule: Monday - Friday
Pay Range: $34.16 - $49.47 Depending on Years of Experience


The Business Intelligence (BI) Analyst is responsible for working closely with internal and external customers to gather business requirements for new and existing projects, in order to facilitate translating those requirements into technical solutions. The incumbent works closely with other technical and development staff to represent the end users’ business needs from project inception to project completion.
The Business Intelligence (BI) Analyst works with intermittent supervision and review and has defined decision-making authority for utilizing independent judgment in the resolution of normal or routine work problems within the scope of authority and responsibility for the position, at a location assigned by management. The incumbent will provide recommendations for resolution alternatives to the supervisor for review and direction on those work problems involving departures from standard policies, practices and interpretations, or procedures.
The primary goal of the El Rio Health Business Intelligence (BI) Analyst is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:
• Leads requirements gathering sessions, analyzes requirements, designs, and develops analytical projects working closely together with users, finding the best possible solution to a given business problem
• Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, workflow analysis, and any other appropriate methodologies
• Leads the development of metrics, dashboards, and reports using commonly accepted BI tools
• Serves as a liaison between the business organization and the Analyst team; works with Architects/DBAs/Developers/etc. as necessary to translate business needs and questions into technical solutions
• Works closely and cooperatively with development/support team on product design; makes recommendations for changes to enhance support and usability
• Presents recommendations regarding data architecture, strategy requirements, and scale of information that is required for the organization
• Validates that data warehouses/data marts meet user requirements and service-level agreements
• Assists with creating end-user training and documentation
• Serves as an informational resource and Subject Matter Expert (SME) to internal/external clients and external organizations or agency representatives for software and technical matters related to Electronic Health Records, workflows, reporting/dashboard requirements, and other related issues
• Presents information using data visualization techniques
• Meets established time frames and rates of performance for the quality and quantity of work for the position
• Demonstrates a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance
• Demonstrates an exceptional level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner, responding to assigned Help Desk tickets and/or ad-hoc requests for support providing information and resolution to these technical inquiries or complaints
• Provides timely educational feedback to internal clients to improve the understanding and individual performance regarding identified errors or deficiencies
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between the Analyst team and Clinical Operations
Other Duties and Responsibilities:
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the public.
• Ensures and supports the cost effective use of materials, supplies, and equipment by limiting waste of all organizat