Customer Care Representative

MAJOR FUNCTION  

Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction.  Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.    

​ESSENTIAL DUTIES AND RESPONSIBILITIES   

• Answering inbound phone calls in a professional and helpful manner.
• Making outbound phone calls in response to any inquires, questions, or other follow up
• Confirms account number, part number & descriptions  
• Communication to customer on availability, open orders, and ship dates  
• Confirms pricing & availability              
• Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)  
• Supports administrative duties on sending and receiving supplier purchase orders  
• Ability to multi-task issuing credits and rebills according to policy and procedure  
• Prioritize projects/responsibilities and other duties as assigned  

​MINIMUM REQUIREMENTS   

EDUCATION:  High School diploma or equivalency  ​

EXPERIENCE:  Entry levels to experienced; Desire a minimum of 2 years inbound/outbound call experience in a customer service or manufacturing environment  ​

KNOWLEDGE & PERSONAL ATTRIBUTES:           

• High level of attention to detail   
• Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role
• Ability to plan, organize, and manage multiple tasks  
• Ability to analyze problems and solve work related issues   
• Job involves working in front of computer screen  
• Solid attendance and reliable  
• Accountable, quality driven  
• High level of professionalism and solutions based decisions  
• Team oriented with a solution mentality  

​COMPUTER SKILLS:  

Familiar with MS Word, Excel, Outlook (Microsoft Suite)  

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Nilfisk, Inc., is an Affirmative Action/Equal Employment Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?