Sr. Manager, Omnichannel Strategy Planning

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

 

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

 

Location: New York, NY (Hudson Yards)

Shift:  Monday - Friday

Schedule:  Hyrbid (Onsite Tuesday - Thursday)

 

Primary Purpose: As the Senior Manager, Omni Operations and Fulfillment, the individual in this role will work directly with the Senior Director to help lead and drive omnichannel fulfillment operations across Tapestry NA. The senior manager will also help drive and lead the execution of strategic, operational, and process initiatives related to omnichannel fulfillment including but not limited to recommerce, third party marketplace, and licensees drop ship (Supplier Fulfillment / Store to Store). This individual will leverage their project management, data, technical and analytical skills to ensure both excellence in execution and continuous improvement of our internal processes and capabilities to ensure we meet our internal and external customer SLAs and have a passion for customer experience and satisfaction.

The successful individual will leverage their proficiency to...

• Evaluate current processes, identify gaps and opportunities, and support the redesign business processes to enable for more seamless integration for existing and new omnichannel initiatives

• Partner directly with FC Ops (Fulfillment & Logistics), IT, Finance, Planning, Digital, Store Ops, Customer Care, and other functions to help drive integrated business planning and operational processes for Tapestry.

• Facilitate cross-functional continuous improvement of omnichannel order management and customer fulfillment processes by identifying performance gaps, prioritizing improvement opportunities, and mobilizing corrective actions to further support financial goals and aspirations

• Liaison between third party vendors for day-to-day order fulfillment operations and consumer inquiries and partner on any new business and product setup implementations, where needed.

• Provide ad hoc customer analytics in support of operations and order management leveraging various software applications (i.e. MS, Alteryx, Tableau).

• Support the strategic development, piloting, and scaling of new digital and omnichannel initiatives and tools, including sustainability and recommerce operations as needed.

• Partner with teams surrounding new business growth in the evolving world of eCommerce to leverage core business practices that are instrumental with gaining efficiencies for the team.

• Help lead OMS order routing logic refinements and enhancements to drive network optimization and cost efficiencies across brands

• Data steward for E2eF Performance Management program (validations, calculation refinements, SLA maintenance, reporting refinements, etc.)

 

The accomplished individual will possess...

• BA/BS degree or equivalent required

• Minimum of 5+ years of prior experience working in an omnichannel, operations, business solutions, or consulting role or equivalent combination of work and education experience

• Proven success in managing others, including direct report(s) or project teams

• Ability to effectively manage diverse projects in a fast-paced and demanding environment

• Customer-centric mindset with a demonstrated passion for customer experience

• Creative problem solver with strong analytical, operational, and technical skills

• Commitment to on-time, high-quality completion with excellent time-management and multi-tasking skills

• Highly organized with attention to detail and accuracy

• Positive attitude, professional communication, and effortless collaboration

• Demonstrates initiative and self-motivation