Wireless Operations Engineer (Fully Remote)

<p><strong>About Telnyx</strong></p> <p><em>Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a </em><a href="https://telnyx.com/our-network"><em>private, global, multi-cloud IP network</em></a><em>, to bringing </em><a href="https://telnyx.com/resources/about-edge-connectivity"><em>hyperlocal edge</em></a><em> technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.</em></p> <p><em>We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.</em></p> <p><em>Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.</em></p><p>As a Wireless Operations Specialist, you'll work in a fast-paced environment as part of a team of engineers and operational specialists to support Telnyx’s Mobile Wireless IoT systems.</p> <p>You'll work with the Product Manager and wider Core Wireless team to improve and optimise operational processes from a day-to-day perspective. You’ll identify gaps in tooling and develop solutions to address these.  You will also assist with the Core Wireless technical debt and capacity planning to ensure the highest deliverability for our customers. You'll consistently remain available and responsive, ensuring that the function operates at optimum efficiency. <br/><br/>You will work with a team of in-house and remote team members spanning across multiple time zones. You will establish and maintain key metrics to understand how departmental improvements can be made.</p> <p><strong>In this role you need to:</strong></p> <ul> <li>Be responsible for Wireless technical operations - One of the most important processes in telecommunications, as it is often the first impression given to a new potential customer.</li> <li>Be analytical, with a multi-disciplinary skillset that includes, Linux, AWS, Docker, Python &amp; SQL</li> <li>Maintain an elite attention to detail and open communication internally and externally.</li> <li>Create, implement and iterate on processes to proactively ensure maximum uptime for our customers.</li> <li>Have a passion for solving problems and streamlining processes</li> </ul> <p><strong>You may be a fit for this role if you have:</strong></p> <ul> <li>Have 1+ years of experience in telecom or at a SaaS company, previous experience in Software Integration Engineering or Technical Support.</li> <li>You are a technical and process-focused person who loves to build operations that benefit the company.</li> <li>Have excellent written and verbal English.</li> <li>Have strong follow-through on all projects and proven ability to bring projects to a timely completion.</li> <li>Gritty, hard-work and career focused. You love working in a tough and dynamic environment and strive to learn new things.</li> <li>Have a technical background in troubleshooting:</li> <ul> <li>In particular, we’re looking for candidates with Python and SQL exposure</li> </ul> </ul> <p><strong>Bonus points for:</strong></p> <ul> <li>Knowledge of Mobile Wireless Protocols, networking, and telecommunication industry standards is helpful.</li> <li>Understanding of tshark, wireshark, tcpdump, dumpcap, mergecap is also a plus.</li> <li>Python programming experience to aid in spotting bugs in our microservices. </li> <li>Previous experience working with Jira, Zendesk, Intercom, DOMO and/or Tableau.</li> </ul> #LI-KG1 #LI-REMOTE<p><strong>Bring Your Authentic Self to Telnyx</strong></p> <p><em>Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. </em></p> <p><em>We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape th