Office Administrator (CART) - Richmond (N24)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking.  Improvement – We do it well. Then we do it better.  Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense.  Determination – We kick down walls. 
We have everything we need to inspire our customers. Except you.As an Administrator you will work very closely with customers and the showroom teams. In this role you will be completing administration functions and customer service.
The Administrator will support internal staff with inquiries. As the Administrator you are required to type at least 40 wpm and have attention to detail. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $24.50/hourSchedule: 40 hours per week (flexible with shifts)

As an Office Administrator, you will

• Assist in administrative duties. 
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support. 
• Take initiative to find creative and effective solutions.  
• Enter online payment transactions, settle and process approved online customer refunds
• Prepare Customer Refund Requests, maintain log
• Prepare refund requests for ORCA admin program
• Process credit/debit pricing account adjustments
• Review weekly reports and resolve credit balances on accounts
• Review financing transaction log, creating re-authorizations, ticketing, and posting
• Invoice orders that are picked up in the store
• Create return permits and process account adjustments as needed for product returned to the store
• Support, coach and train for the team and new hires
• Have the flexibility – willingness to support teams in other locations
• Handle projects or additional assignments from management

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Experience in retail, hospitality or accounting industry
• Proficient with Microsoft Office – Word, Excel, Outlook, PowerPoint
• Education Grade 12, postsecondary education an asset
• Detail oriented, accurate
• Analytical and problem-solving skills
• Ability to establish priorities, handle multiple ongoing projects without direct supervision
• Excellent communicator
• Excellent organization skills
• Leadership skills

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Work Environment

• 40 hours per week as scheduled, flexible with shifts
• Available for all sale events
• Able to work weekends
• Willingness to work in other locations

Why Join Trail:

• Paid time off 
• Generous employee discounts 
• Employee Recognition Program 
• Extended health care and dental coverage 
• Gym membership discount 
• Professional Development Programs 
• Career Progression  
• Company events 

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?