Manager Technology Operations and Service

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

 

IT and Digital works in partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

 

Our work is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi- cultural, customer-centric global team.
 

National Grid is hiring a Manager of Technology Operations and Service.  This is a hybrid position which can be based out of Waltham, MA, Brooklyn, NY or Syracuse, NY offices.

Job Purpose

Lead a team of Domain Architect and Engineering resources providing business and technology consulting to National Grid’s enterprise colleagues

Key Accountabilities

Technical Leadership
•    Provide technical support directly to our customers and technical teams on emerging trends.  
•    Monitor and redirect efforts and resources as appropriate to maximize results.  
•    Develop and cultivate relationships with direct reports, management, and vendors.  
•    Interface directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop solutions.  
•    Regularly interact with business unit senior management on matters concerning customer engagements.  
•    Conduct regular opportunity reviews with direct reports to ensure closure of complex opportunities 
•    In concert with the broader technical teams develop and execute a customer-oriented strategy that solves customer business requirements

 

Coaching & Professional Development
•    Ensure all direct reports complete training against assigned curriculum roadmaps in timely manner
•    Conduct frequent, regular one on one sessions with each direct report
•    Manage the performance process within the guidelines established by HR

 

Profitability and Cost Management
•    Accelerate strategic service solutions bundles including IPT, Network Integration, Security and IT Solutions. 
•    Facilitate opportunity identification and partner with Business Units Solutions team.
•    Look for the opportunities to reduce costs and increase productivity on Capex and Opex Programs
•    Manage budget to 100% versus plan
o    CPE, Network and Strategic Solution Customer Design               
o    RFP/RFI Response and support
o    Networking / Customer Solution
o    Pricing Assistance

 

Teamwork & Collaboration
•    Provide vision, architectural oversight, and life cycle engineering for the National Grid Global Network infrastructure. 
•    Responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact.  The Data, Voice and Security Infrastructure components include:
o    Cisco SD-WAN, LAN, WAN, WLAN
o    Cisco Unified Communications
o    Zscaler Internet Access (ZIA) Cloud Proxy
o    Zscaler Private Access (ZPA) Cloud Proxy
o    DDI (DNS, DHCP, IPAM) Infoblox 
o    Firewalls (Palo Alto / CheckPoint / Cisco ASA)
o    Cisco FirePOWER IPS
o    Cisco ISE (Identity Services Engine) 
o    F5 Load Balancers LTM/GTM

Qualifications

•    8+ years in leadership positions developing, designing and architecting IT and/or managed telecommunications solutions
•    3-5+ years in customer facing positions directly managing a team of individual contributors (architecture, engineering, consulting)
•    Strong cross functional project management skills
•    Highly experienced (Subject Matter Expert) in at least 1 high growth technical disci