Ski & Snowboard School Sales and Reservations Supervisor - Winter 2026-27

Company Description

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and  Facebook. 

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager. 

• The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be considered on a rolling basis.

Essential Job Functions / Key Job Responsibilities 

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives 
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season 
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers 
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team 
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly 
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence 
• Ensure essential information is communicated frequently and accurately across teams 
• Collaborate with other departments to enhance product knowledge and expand operational support 
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities 
• Lead employee recognition, disciplinary action, and performance management to develop staff 
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Qualifications

Education & Experience Requirements 

• High School Diploma or equivalent required, college degree preferred 
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required 
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure 
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred 

Knowledge, Skills & Abilities 

• Strong computer skills including POS software, scheduling software, RTP, ProCard, email, Microsoft products, and other business software 
• Comprehensive knowledge of sales operations and guest service principles 
• Ability to lead, develop, train, and mentor a team in a fast-paced sales and operational environment 
• Excellent communication and collaboration skills for working with internal teams and external partners 
• Strong problem-solving skills with the ability to maintain profession