Catering Sales Manager (Temporary)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

About the role:

Four Seasons Resort O’ahu at Ko Olina is looking for an experienced Catering Sales Manager who has a passion for excellence and the spirit of aloha. The Catering Sales Manager is responsible for selling and meeting revenue goals as well as detailing and servicing programs at the Resort. Candidates must be comfortable in problem solving with client relationships and event management. Candidates must also have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the Resort. Ideally involved in local industry organizations, candidates, should possess the ability to build new business opportunities and generate leads through connectivity with meeting/wedding planners and potential clients. We are seeking someone who is creative and is an integral part of innovating new ways to improve the catering operations while ensuring Four Seasons' legendary service standards are met consistently.

What you will do:

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system of all inquiries and personal sales calls.

• Conduct property tours and entertain planners of meetings, social events, and weddings.

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume

• Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Monthly Board of Operations, Menu Tastings, and Planning Visits.

• Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.

• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.

• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.

• Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.

• Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.

• Respond according to the crisis management plan to any resort emergency or safety situation.

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

• Comply with Four Seasons Category One and Two Work Rules and Standards of

• Conduct as set forth in EmPact.

Supportive Functions

• Assist Conference Services Department as required, particularly during large group movem