Location Support Center Lead

General information

Requisition # R63426 Locations USA-VA-Chantilly Posting Date 09/19/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented Location Support Center Lead to join our team in Chantilly, VA. In this role, you will lead a high-performing team of IT support professionals focused on incident response, infrastructure installations, and project execution. Your work will ensure operational excellence and continuity through the implementation of ITIL-based processes, resolution of daily service requests, and direct oversight of Tier 1–2 support for mission systems and applications.
 

Responsibilities include, but are not limited to:

• Lead a team with a wide range of technical skillsets to provide full-spectrum IT Operations support, ensuring coverage from 6:00 AM to 6:00 PM. Your standard shift will be Monday through Friday, 7:00 AM to 3:30 PM. Flexibility is expected to support early or late shifts as needed.

• Manage incident resolution, service requests, and operational demands using ITIL-based workflows, including triage, categorization, and remote troubleshooting via desktop support tools.

• Support and supervise installation activities, including the physical setup of IT infrastructure such as printers, CAT5 and fiber optic cabling, rack-mounted network equipment, switches, workstations, and communications systems.

• Conduct personnel management functions, including interviewing, hiring, onboarding, performance coaching, compensation planning, and managing position requisitions.

• Contribute institutional knowledge to enhance team operations through the development and refinement of Knowledge Articles, Standard Operating Procedures (SOPs), and Work Instructions.

• Help the team achieve customer-defined Key Performance Indicators (KPIs) and quality targets.

• You may be required to travel locally between customer facilities or provide support at alternate locations for project-based assignments.

Minimum Qualifications:

• High School Diploma with 11+ years of experience OR Associate’s Degree with 9+ years, OR Bachelor’s Degree with 7+ years of relevant experience.

• At least 7 years of direct experience supporting customer operational environments, including ticketing systems, installations, desktop support, enterprise applications, access administration, and voice/video infrastructure.

• Proven experience managing cr