Guest Services Supervisor

Job Description:

As a Guest Services Supervisor, you’ll support the daily operations across multiple properties, guiding front office teams and partnering with departments like Housekeeping, Sales, and Maintenance to ensure every guest enjoys a seamless, elevated experience. If you're a natural leader with a hands-on approach and a passion for hospitality, this is your chance to step into a dynamic role where no two days are the same—and every detail matters.

This position is required to work on the weekends and work shifts 11am-9pm & 1pm-11pm.

Perks and Benefits: 

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
  • In Vancouver, Chicago, Los Angeles, and Seattle

What Will You Do?

• Assist GSM with supervision over front office teams to ensure adherence to all property procedures, regulations, and standards, while striving towards total guest satisfaction. 
• Assist with Housekeeping and Maintenance duties where and when required.  
• Ensures smooth, efficient, and professional operation of all front office operations. 
• Ensures that all procedures and policies are in place and followed.
• Assists in onboarding and coaching new hires. 
• Ensures smooth check-in and check-out of all guests through proper handling of guest accounts. 
• Owns any guest requests and problems and satisfies their needs within acceptable guidelines. 
• Performs all front desk functions when needed. 
• Leads by example - provides gracious hospitality towards all customers. 
• Adheres to all policies, procedures, and standards. 
• Assists all associates with questions and or problems which might occur. 
• Supports the front desk during peak hours to ensure efficient and smooth service is provided to all guests. 
• Assists housekeeping with room inspections, and available inventory.
• Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments. 
• Empowers all associates to provide outstanding service by using their empowerment guidelines. 
• Audits all work for accuracy and consistency on a regular basis. 
• Completes work or special projects as assigned and makes sure due dates are met. 
• Works together with staff on the same level to train hospitality skills, technical skills, and communication skills. 
• Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled. 
• Develops a thorough knowledge of products - property rooms, type of rooms, amenities, services of property, brand standards etc. 
• Develops knowledge of frequent guests and their special requests and needs. 
• Carries out, within capability, all reasonable requests by management
• Performs other duties as assigned.
• All duties listed are applicable for 3 properties, River North, OTP, OFM.
• May be asked to assist with another hotel within the ONNI collection. (Emily)

What You Bring? 

• High school diploma or GED required.
• Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
• The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
• A minimum of 3 years of hotel leadership experience is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• Experience with HMS Infor an asset.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

Salary Range:

$59,000 - $62,000

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to qual