Working Student - Customer Support- HERE WeGo App (m/w/d)

<h2>What's the role?</h2> <p><strong>Team:</strong>The HERE WeGo team brings world class HERE products and services to the consumer market. We’re a team of around 20 engineers, designers and product people, fully equipped to bring state-of-the-art location technology to consumers world-wide via our HERE WeGo for Mobile and Web.</p> <p> </p> <p>As an intern/ working student, you will be part of the voice of HERE WeGo, responding to our users across the world.<strong>Primary Responsibilities:</strong>General Customer Support activities for all HERE WeGo productsEnsure user satisfaction through effective communication and case resolutionIdentify and bring up emerging product or user dissatisfaction issuesWork with internal tools for case tracking and issue resolutionWork with Quality Assurance and Product teamsPrepare and maintain the knowledge base and FAQs and other documentationMonitor app stores (iTunes, Google Play, etc.) and reply to customer requests</p> <h2>Who are you?</h2> <ul> <li>You are passionate about helping users to use HERE products to the fullest potential</li> <li>You are a phenomenal communicator, who can represent the company to its customers</li> <li>Experience in B2C customers support field is nice to have</li> <li>You can set priorities, tackle problems, and are able handle tight deadlines</li> <li>Excellent command of written and spoken English</li> <li>You are currently enrolled at a local university (Berlin/Brandenburg) and want to gain some working experience in a leading international tech-company.</li> </ul> <p><strong>20hrs/ week for a working student contract for 6 months. </strong></p> <p> </p> <p>Don’t be bewildered by the requested skills. We want to provide you a set of potential skills, where you have the ability to connect your university knowledge and/or your young professional skills to our daily work. We are looking forward to your application!</p> <p> </p> <h2>Who are we?</h2> <p>HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.</p> <p> </p> <p>At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.</p>