Supportive Housing Advocate (2 Positions Available)

Pay Rate: $18.18 to $22.45 (Grade 13)

Position 1:

Full Time - 37.5 Hours Per Week

Sunday to Monday: 9:00am - 5:00pm

Thursday to Saturday: 11:00am - 7:00pm

Location - Oswego

Position 2:

Full-Time - 37.5 Hours Per Week

Tuesday to Saturday: 10:00am - 6:00pm

Location - Pulaski

What is a Supportive Housing Advocate?: The HOPE Housing Program Advocate plays a critical role in supporting individuals and families experiencing homelessness by providing intensive, on-site case management and service coordination in a supportive housing setting. This position emphasizes a Housing First approach, trauma-informed care, tenant advocacy, and collaboration with community partners to promote long-term housing stability and personal growth.

JOB SUMMARY:

Provides direct services to consumers according to OCO Universal Service Delivery methods in diverse locations, including OCO offices, other agency offices, program sites, public places and the homes of consumers.  Independently provides care management services to an assigned population and oversees project functions as assigned. Carries out duties in accordance with Agency and Program regulations, policies and procedures.

JOB DUTIES AND RESPONSIBILITIES:

• Provides direct supervision to assigned staff.
• Provides crisis intervention, supportive counseling, advocacy and solution focused decision making for those we serve.
• Works in collaboration with other service providers to engage consumers and assist them in connecting to needed services.
• Informs consumers of available services in the community and assists with the referral of primary and secondary consumers to services and monitors the provision of services.
• Develops and maintains assessments, individualized service plans and service coordination activities.
• Provides the teaching and coaching of life skills; facilitates education and support groups as assigned.
• Provides or arranges transportation to enable consumers to connect with needed community resources.
• Collaborates with community partners in the development and implementation of joint protocols; to ensure compliance with regulations and eligibility requirements.
• Assists in training program staff and community partners in specialized topic areas as assigned.
• Attends internal and external meetings/trainings as assigned; assists in meeting facilitation as required including tenants association.
• Provides on-call crisis intervention on a rotating basis as scheduled.
• Communicates pertinent information to co-workers, supervisors and community partners.
• Completes all documentation as required including electronic records/data systems, paperwork, and outcome measurements.
• Acts in a leadership role, represents the agency to community partners and oversees program specific functions, as assigned.
• Carries out project responsibilities and special projects as described in the attached addendum.

 JOB REQUIREMENTS:

• Must have the ability to relate to and work with individuals and families with multiple life difficulties and have a thorough understanding of the family development process and the OCO Service Delivery system.
• Must be able to work independently and be self-motivated, resourceful, organized; and know when to elevate sensitive situations to supervisor for assistance.
• Must be familiar with the geographical layout of the county and have knowledge of human service resources in the county.
• Must have good oral and written communication skills and have excellent documentation and reporting skills.
• Must possess skills for complex data entry and have the ability to read and interpret complex information and manipulate data.
• Must have demonstrated ability to work with others in a warm, non-judgmental manner and be a positive role model.
• Must be able to direct the work of others, set priorities, and problem solve.
• Must exhibit professionalism, good judgment and maintain strict confidentiality with regard to client information.
• Must exhibit a detailed knowledge of regulations, services, rights and responsibilities for the population served.
• Must have the ability to work with populations with special needs, including those that may exhibit aggressive behaviors.
• Must be flexible with work schedule in order to meet the needs of the program; must participate in 24 hour on-call emergency services on a rotating basis.