Senior Manager Business Operations - Controls | Hybrid

 

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

Under general direction, you will lead a team within an assigned business function of the Policy, Disbursements and Claims business unit. You will execute key business priorities, achieve business performance targets, and deliver a superior experience to both policyholders and producers. You will report to the Director Business Operations.

 

What you do:

• Execute department plans to ensure successful coordination of team activities (on and offshore). Achieve performance targets while building controls and managing risks.
• Promote a customer-centric environment within the team and build successful customer relationships. Demonstrate responsiveness by gathering input and feedback from customers. Implement process improvements to deliver and maintain a high-quality end-to-end customer service experience and achieve overall customer satisfaction targets.
• Maintain a solid controls framework through oversight, monitoring, assessing risk and validating results. Support business system owners through an understanding of process, system, and control capabilities. Identify, report, and escalate risks and implement mitigation strategies. Partner with the Business Controls Office.
• Coordinate and ensure timely responses to internal and external audits, market conduct exams
• Coordinate change projects within assigned group to support the evolving service strategy. Ensure change readiness of the team to achieve business goals into the future.
• Coach team members to support the service delivery strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicit employee feedback and build employee engagement action plans. Use workforce planning models to assess staff needs and deliver results.
• Establish successful working relationship with peers, Operations leaders, partners, and vendors to deliver a high-quality end-to-end customer experience aligned with the service strategy and company-wide priorities.
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

 

What you bring:

• 2 or more years experience required: financial, insurance or operations; proven successful strategic leadership, business acumen, relationship and customer service skills
• Two year degree required or equivalent work experience
• You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.

 

Manager Business Operations job posting range: $69,000 - $103,500

Senior Manager Business Operations job posting range: $82,000 - $124,000

 

Note the job posting range is exclusive of company benefits or other compensation. This role is also eligible for an annual incentive program. If you are hired, your final base salary will be determined based on factors such as geographic location, experience, skills, competencies, and/or education. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

 

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that is fair, caring, and inclusive. Our generous benefits, campus amenities and inclusive, engag