Principal Business Process Excellence Coach

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What you will do

Responsible for leading and coaching Operational Excellence practices for all DGN Operations departments in order to drive business impact while instilling a culture of continuous improvement.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You will do it

• Coach and mentor operational excellence and change management for business teams to
  instill a culture of Lean, problem solving, and continuous improvement, including training, and representing Payments in cross functional Operational Excellence meetings
• Lead and report on cross functional process design sessions to identify and resolve gaps, risks, variation, and cycle time
• Create and maintain balanced scorecards and metrics, including coaching leaders and
  teams on identification and measuring leading indicators
• Identify system automation to improve efficiency and reduce risk, including metric gathering and project requests

Qualifications you will need

The Basics

• Bachelors Business Administration and Management, Information Technology, Accounting, Finance, Engineering, or related.
• 6+ years of experience in Process Improvement, Technology, Lean/Six Sigma, Risk Management, or related
• 2+ years Fluent in Blueworks Live or similar process mapping tool
• In lieu of education, 8+ years of experience in Process Improvement, Technology, Lean/Six Sigma, Risk Management, or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

#LI-RD

 

Application Deadline:

The application window for this position is anticipated to close on Mar-29-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees