Director of Ops, Student Success

Campus is on a mission to maximize access to a world-class education. 

At Campus, students come first, and we mean it. Our goal is to enable everyone to have access to a superb education without having to take on student debt. We power online two-year degree programs featuring live, online interactive classes led exclusively by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs.

We’re backed by an investor team that believes deeply in our vision for the future of education -- our investors include Sam Altman (OpenAI), Jason Citron (Discord), Peter Thiel (Founders Fund), Michael Bloomberg (Bloomberg Ventures), Shaquille O’Neal and others who support our vision for the future of education in America. 

Position Overview:

The Director of Student Success Operations at Campus will oversee the Student Success department. This critical team has both a central team based in New York and a team of success coaches across the country who interact with our students on a daily basis. Our success coaches serve as advisors and confidants to students from their first class to graduation and help them achieve their personal goals. As Director, you will play a crucial role leading this team and are responsible for driving student retention and graduation rates which ultimately is the core P&L of the business. Your team will be responsible for management of student success coaches, optimizing student support service utilization rates, analyzing student data trends, and collaborating with our Student Life team to enhance student satisfaction. Your primary Key Performance Metric will be Student Retention.

What you’ll do:

• Lead Student Success team managers: Scale (recruit, train and onboard) our team of Student Success coaches, each of whom is assigned a group of students and tasked with getting them to graduation.
• Build the management structure to oversee an ever growing number of Success Coaches as we scale the business 
• Develop, test and implement strategies to maximize the impact of the Student Success Coaching program.
• Design and deliver comprehensive training programs for Student Success Coaches to improve their effectiveness.
• Optimize utilization rates of student support services to lower student attrition.

Retention & Analytics

• Gather actionable insights from student data trends and make informed decisions to improve retention.
• Work closely with the student life team to enhance overall student satisfaction and engagement.

About you:

You’ll fit right in if you are/have:

• At least 6 - 10 years of work experience having managed teams and teams of teams
• A leader with a proven track record in account management or operations roles.
• Experience in P&L management
• You are a pragmatic problem solver
• Excellent interpersonal and communication skills, and the ability to inspire and motivate a team.
• Ability to thrive in a fast-paced, evolving startup environment.
• Strategic thinking with a focus on enhancing the overall student experience.

Location: New York | Onsite Tuesday, Wednesday & Thursday in our Tribeca office

What you get: 

• Opportunity to get into the rocketship early – as an early team member, you’ll be an integral player in bringing our vision for American higher education to life and in the process building a next generation tech company
• Medical, Dental, and Vision Insurance
• Salary: $100,000-$120,000
• Equity: A competitive equity package befitting this crucial role
• In-office catered lunch
• Unlimited PTO and hybrid work schedule