Project Manager-Customer Relationship Management

We are looking for an aspiring leader who is intelligent, purpose-driven, and can comfortably shift between big picture thinking and project execution. The ideal candidate is a skilled communicator who cares about the patient experience, loves learning, thrives in cross-functional areas, understands marketing principles, is familiar with and enjoys marketing technology, specifically CRM platforms such as Salesforce, marketing automation, consumer data platforms, etc.  

The Project Manager coordinates multiple ongoing CRM projects ranging from low to medium complexity, which may encompass multiple business areas and customer journeys. Provides day-to-day coordination, internal and external communications, issue/resolution, financial inputs, and KPI metrics related to specific projects. Informally oversees resources assigned to projects and must be familiar with project scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the team. Facilitates current and future state business processes, requirements, elicitation, solutions and development, test management, and vendor/partner collaboration.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  

• Bachelor's Degree is required.
• Requires 5-7 years of relevant experience.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.