Part Time Leasing & Resident Services Specialist

Description

We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Smile Student Living! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!

The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

What will you do?

• Serve as a leasing agent and tour expert – this means being well-versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm the completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

• Competitive Pay + Incentives. We are ready to invest in you!
• The option to participate in our 401(k) Retirement Plan with a company match
• Company events to promote team cohesion
• The opportunity to work for a growing organization where you are valued and can have a direct impact

Requirements

Who you are -- We’d love to hear from you if you:

• Hold a high school diploma or GED
• Have at least 1 year of customer service, hospitality, retail, or sales experience
• Have at least 1 year of office administration or data entry experience, preferred
• Bilingual (English/Spanish) a plus
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,750 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets. 

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. 

Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, educat