Techline Representative Job

​Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 
Location: Work from home position located in Lancaster, Pennsylvania 

The estimated base salary range for this role is 55,000 - 70,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
 

Reporting to the Manager, Customer Sales and Service, the Technical Consultant will be responsible for providing effective and timely technical customer services and sales support as a part of Techline. This includes providing technical advice and solutions to the issues encountered during the design, specifying, bidding and construction process relating to Armstrong Ceiling, Wall and Suspensions systems.

 

What you'll be doing:

• Providing technical expertise to our customers as a Technical Consultant with Techline group
• Responding, answering, and handling technical customer inquiries via toll free number, emails and Live Chats
• Responding, answering, and handling Field Sales Technical inquiries
• Demonstrating ability to work effectively in a team environment
• Capturing technical inquires in CRM system
• Responding to inquiries on the use and navigation of the Armstrong website, including the operation of online technical tools
• Capable of reviewing customer blueprints and respond to request for product drawings resolution resulting in customer satisfaction
• Participating in customer training as a subject matter expert

 

What will make you successful:

• Associate degree
• Technical Certificate or equivalent experience in the building materials field
• 1-3 years of customer service experience
• Demonstrated ability to work effectively with a wide range of customers and teammates
• Strong organization skills, effective listening, and problem-solving skills when responding to customer inquiries
• Strong analytical skills with proven technical or product knowledge
• Knowledge and understanding of construction
• Strong communication skills, both written and verbal
• Proven computer skills, including Microsoft Office, SAP and Sales Force

 

Desired Qualifications:

Previous experience in the building materials trade

 

 

Why should you join Armstrong World Industries?

Armstrong World Ind