Technical Project Manager IV

Toshiba Global Commerce Solutions is seeking a Technical Project Manager (TPM). The TPM for Client Projects will be responsible for overseeing the end-to-end delivery of complex client-facing solutions, ensuring alignment between customer requirements, product strategy, and technical execution. This role bridges the gap between customer-facing teams, technical teams, and executive leadership to deliver high-quality, on-time solutions that meet both client and organizational goals. The TPM will drive cross-functional coordination, mitigate risks, and ensure that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 30% travel. 

Responsibilities: 

Project Delivery & Execution: 

• Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements. 

• Manage risks, dependencies, milestones, and deliverables across multiple projects. 

• Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs. 

Cross-Functional Alignment & Collaboration: 

• Align product requirements and technical architecture into cohesive project plans, ensuring smooth collaboration across engineering, product, and business teams. 

• Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables. 

Technical Oversight & Leadership: 

• Provide leadership and guidance to technical project managers (TPMs) and cross-functional teams, driving project outcomes and ensuring technical excellence. 

• Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints. 

• Drive root cause analysis for defects and lead corrective actions to prevent future issues. 

Client Engagement & Satisfaction: 

• Engage directly with clients to define project scope, gather requirements, and set expectations. 

• Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes. 

• Proactively address any client concerns and deliver solutions that exceed client expectations. 

Process Improvement & Tools: 

• Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness. 

• Ensure consistent use of project management tools (e.g., Jira, Confluence, MS Project) to track progress, manage risks, and maintain quality throughout the project lifecycle. 

 

Project Strategy & Reporting: 

• Define and track key performance indicators (KPIs) to measure the success of projects. 

• Provide executive-level status updates, highlighting progress, risks, and mitigation strategies. 

• Lead retrospective reviews and promote a culture of continuous improvement across teams. 

Mentorship & Team Development: 

• Mentor junior TPMs and other team members, fostering leadership skills and encouraging professional growth within the project management practice. 

• Promote a culture of ownership, accountability, and collaboration across all teams involved in the project. 

Required Skills & Experience: 

• Bachelor’s degree in a technical field or equivalent combination of education and experience. 

• 7+ years of experience in project management, with at least 3 years of experience managing client-facing technical solutions. 

• Proven experience in retail technology, Point of S