Trainer (STAFF DEVELOPMENT SPECIALIST I)

Agency :  Department of Human Services 

Opening Date: 06/11/2024
Closing Date/Time: 06/25/2024 
Salary:   Anticipated Salary: (Eff 7/1/24) $5,703 - $8,170 per month ($68,436 - $98,040 per year)  
Job Type:   Salaried 
County:   Jersey  
Number of Vacancies:   1  
Plan/BU: RC062   

 

 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  37658

Position Overview

The Division of Family & Community Services (FCS) is seeking to hire an energetic and detail-oriented program trainer to join the Region 4 team, of the Division. The position develops and implements training plans, consults with management to identify and research training needs, and sets goals and objectives consistent with the Statewide goals and objectives to assist local office staff on all levels in implementing current, new, and revised benefit assistance programs. The FCS Division helps Illinois residents by connecting them with many programs and services.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

1. Serves as program trainer for Region 4 of Family & Community Services (FCS).
2. Provides one-to-one training for new employees which includes orientation to casework policies, office procedures, agency rules and regulations and other information to successfully accomplish duties.
3. Develops and implements task-specific training regarding caseload management techniques including desk management, control setting and maintenance, workflow documentation, automated systems use and maintenance and other work habit techniques.
4. Serves as technical assistant on new initiatives, new automated systems, casework management, policies, procedures, processes and goals and objectives.
5. Serves as liaison with regional division and department staff development personnel to verify program integration and avoid duplication of effort, consults with management to identify local training needs in either policy or automation at the small group or individual level.
6. Reviews and evaluates error reports, audit findings and quality control reviews.
7. Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college. Academic course work should include quantitative measures (introductory statistics or business mathematics or social science analytical tools), educational methods, psychology of individuals, organizational or group behavior, labor relations or equivalents.
2. Requires two (2) years of professional experience in education or a related field.

Preferred Qualifications

1. Two (2) years of professional experience working with training theories, methods and applying current techniques.
2. Two (2) years of professional experience contributing to the development of, or interpreting policies, procedures and best practices.
3. Two (2) years of professional experience working with public assistance organizations and responsibilities of state and local governments.
4. Three (3) years of professional experience utilizing automated multi-tasking computer software, such as Microsoft Word, Power Point, an