Customer Authentication Engineer

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Job Description:

At Regions, the Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.

Primary Responsibilities

• Performs administration duties for the Identity and Authentication platforms
• Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
• Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
• Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
• Creates new ways to solve existing production security issues related to authentication
• Evaluates new technologies and processes that enhance authentication capabilities and collaborates with management to enact change
• Establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
• Delivers technical reports on daily activities
• Analyzes and advises on new authentication technologies and program conformance
• Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
• Analyzes security scenarios and provides data-driven solutions and recommendations to management
• May offer advice and guidance to junior engineers

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree and four (4) years of experience in Information Security/Technology
• Or Associate's degree and eight (8) years of experience in Information Security/Technology

Preferences

• Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)
• Experience with cloud-based technologies and environments such as AWS and Azure
• Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services
• Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript
• Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences
• Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms
• Financial services experience
• Relevant security certifications (e.g. CISSP, CIAM, etc.)
• Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS
• Strong understanding of SAML, OAUTH, OIDC, and JWT
• Strong understanding of TCP/IP network security principles and troubleshooting

Skills and Competencies

• Ability to multi-task, to be self-initiated, and work independently
• Excellent customer service and interpersonal skills
• Good time management skills
• Knowledge and skill in technical problem resolution
• Strong attention to detail and outstanding analytical skills
• Strong organizational, research, analytical and/or problem