Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Overview

The Senior Manager, (BD Excellence) Commercial Specimen Management will partner with commercial leaders across the BD Specimen Management Business Unit and regions to ensure the successful implementation of a best-in-class commercial ecosystem and operating model. You will work collaboratively with various departments to deploy commercial operating models and processes that align with Specimen Management's strategic objectives, driving a continuous improvement culture across the commercial teams.

Key Responsibilities

• Partner with Specimen Management Platform and Marketing Teams to implement and deploy process excellence in commercial execution and omnichannel customer engagement.

• Provide training and ongoing support to ensure successful adoption of new commercial excellence tools and establish certified practitioners in Specimen Management.

• Track performance, find opportunities for continuous improvement, and implement changes to enhance the operating model. Maintain detailed documentation of commercial excellence tools and changes made.

• Support the Specimen Management platforms and commercial teams in solving critical problems, using problem-solving and kaizen methodology.

• Serve as a thought partner in commercial excellence tools, supporting the adoption and deployment of BD Excellence tools and demeanor across departments and regions.

• Drive BD Excellence education by providing coaching and trainings, supporting the development and roll-out of BD Excellence Sophisticated Practitioner and Certified Practitioner programs.

• Willingness to travel 25%-50% domestically and internationally as required

Qualifications

Education

• Bachelor's degree required with a focus in Business, Engineering, Supply Chain, or a related field preferred. MBA degree is preferred.

• Certification as a trainer or facilitator and certified practitioner in lean tools is highly preferred

Experience

• 4+ years of commercial experience with a consistent track record of driving processes to achieve results required, ideally with experience as a sales representative or sales leader in a regulatory environment within Healthcare, Med Tech, Pharma, or Life Sciences

• 3+ years confirmed experience with the core tools of visual management, problem solving, and kaizen at a company focused on continuous improvement required

• Experience with demand forecasting is preferred

• Extensive experience with Salesforce.com (funnel management, dashboards) and Marketing automation tools (Marketo, Eloqua, Pardot) required. Strong analytical and problem-solving skills with experience using tools such as MS Excel, Power BI, Einstein to visualize sales data required. SAP knowledge preferred.

• Excellent interpersonal skills with the ability to navigate a sophisticated, matrix organization, optimally convey new concepts, tools and strategies, and tailor communications according to the audience is required.

• Capacity to navigate ambiguity and uncertainty, consistently demonstrating a growth mindset and resilience in the face of obstacles is required.

• Shown success in driving business impact through continuous improvement and Kaizen initiatives, particularly in commercial organizations and in a fast-changing environment is required.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are crucial in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.