Jobs and Careers
VA
Team Leader, Call Center
Varo BankUnited Statesfull_timeVerifiedPosted 3 Feb 2023
About the role
Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.
Varo is here to change the banking industry. We work hard to create the best personal banking experience possible. We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all service channels that we use to communicate, respond, and interact with customers. This includes digital, voice, and social media servicing. We support all of Varo’s banking features such as personal accounts, savings accounts, account aggregation, lending products, and many more to follow.
We’re looking for a Team Leader to help us design a best-in-class servicing strategy that fits the lifestyle of our target customers. Come and help us bring that strategy to life! We’re currently a small group; you’ll have the opportunity to learn, design, and build something amazing. We need people who are excited to solve problems and build the bank of the future!
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!
About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer.
As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.
Varo. A bank for all of us.
Our Core Values- Customers First- Take Ownership- Respect- Stay Curious- Make it Better
Learn more about Varo by following us:Facebook - https://www.facebook.com/varomoneyInstagram - www.instagram.com/varobankLinkedIn - https://www.linkedin.com/company/varobankTwitter - https://twitter.com/varobankEngineering Blog - https://medium.com/engineering-varoSoundCloud - https://soundcloud.com/varobank
Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Varo is here to change the banking industry. We work hard to create the best personal banking experience possible. We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all service channels that we use to communicate, respond, and interact with customers. This includes digital, voice, and social media servicing. We support all of Varo’s banking features such as personal accounts, savings accounts, account aggregation, lending products, and many more to follow.
We’re looking for a Team Leader to help us design a best-in-class servicing strategy that fits the lifestyle of our target customers. Come and help us bring that strategy to life! We’re currently a small group; you’ll have the opportunity to learn, design, and build something amazing. We need people who are excited to solve problems and build the bank of the future!
What you’ll be doing
- Manage staffing, scheduling, coaching, and development for a team of 10-15 analysts
- Create and build a positive collaborative environment
- Implement metrics and reporting to ensure agents are trained and performing to expectations
- Assist agents in developing a career path
- Provide exceptional customer service for Varo’s customers across our different financial products, primarily providing customer support via phone and email, but will require secondary support via chat, and social media
- Analyze complex customer problems and generate solutions
- Ensure agents are trained and performing to expectations
- Plan and manage and execute small/medium projects from inception to implementation
You’ll bring the following required skills and experiences
- Willingness and flexibility to work during our posted business hours: 8:00 am-4:30 pm MST, 5 days a week
- Must have 2 years leading a high-performing team in a contact center environment, skilled in dispute resolution
- Proven record of boosting team performance and employee retention rates
- Understanding of traditional banking features such as DDA Accounts, Transaction Processing, Credit & Lending, and Disputes/Disputes Initiation. Account Aggregation is a plus.
- Experience in the evaluation, analysis, and optimization of operational processes
- B.A. Degree or qualification in a relevant business discipline highly desired
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!
About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer.
As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.
Varo. A bank for all of us.
Our Core Values- Customers First- Take Ownership- Respect- Stay Curious- Make it Better
Learn more about Varo by following us:Facebook - https://www.facebook.com/varomoneyInstagram - www.instagram.com/varobankLinkedIn - https://www.linkedin.com/company/varobankTwitter - https://twitter.com/varobankEngineering Blog - https://medium.com/engineering-varoSoundCloud - https://soundcloud.com/varobank
Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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