20815 - Operational Support Officer

<div> <div> <h3> General Information </h3> </div> </div> <div> <div> <div> <div> Salary </div> <div> £25,582 </div> </div> <div> <div> Working Pattern </div> <div> Full Time, Part Time, Part Time/Job Share, Flexible Working </div> </div> <div> <div> Vacancy Approach </div> <div> External </div> </div> <div> <div> Location </div> <div> Loughborough </div> </div> <div> <div> Region </div> <div> East Midlands </div> </div> <div> <div> Closing Date </div> <div> 24-Aug-2026 </div> </div> <div> <div> Post Type </div> <div> Permanent </div> </div> <div> <div> Civil Service Grade </div> <div> AO </div> </div> <div> <div> Number of jobs available </div> <div> 23 </div> </div> <div> <div> Reserve List </div> <div> 12 Months </div> </div> <div> <div> Job ID </div> <div> 20815 </div> </div> </div> </div> <div> <div> <h3> Descriptions &amp; requirements </h3> </div> </div> <div> <div> <div> <div> Job description </div> <div> <p><strong>Proud to serve. Proud to keep justice going.</strong> </p><p> </p><div> <p>Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users. This position is predominately telephone-based and our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.   </p> <p><strong>About us</strong> </p> <p>HM Courts &amp; Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our National Service teams offer a wide range of support which includes assisting