Product Manager - Merchant Performance

<h2><strong>About Alma</strong></h2> <p>At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.</p> <p>Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.</p> <p>As the buy now pay later leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers.</p> <p>With 360+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe—and we’re just getting started.</p> <p><strong>Alma is the company for you if are looking for:</strong></p> <p>Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth.</p> <p>To continue to deliver an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing and People) will strengthen their members to maintain the highest standards of quality and trust while pushing these innovations at Alma’s pace.</p> <h2><strong>Your mission</strong></h2> <p>As <strong>Product Manager in the Merchant Performance squad</strong>, you will own two critical dimensions of the merchant experience: operations and performance optimization. Your mission is to build intuitive tools that empower merchants to run their business efficiently while providing actionable insights that help them maximize their revenue potential with Alma.</p> <p>Working closely with a squad of 7 engineers and a product designer, you will shape the merchant experience across online and in-store channels. You'll deliver features that enable merchants to seamlessly manage their operations with Alma while optimising their revenue thanks to performance analytics, insights and communication tools.</p> <p>Through deep understanding of merchant workflows, business needs, and revenue optimization patterns, you'll deliver solutions that drive both operational efficiency and commercial performance. You will partner closely with Revenue, Risk, Legal &amp; Compliance, and Merchant Operations teams to ensure merchants have the tools, insights, and guidance they need to succeed with Alma at scale.</p> <h2><strong>Main responsibilities</strong></h2> <ul> <li><strong>Define and execute the Merchant Performance strategy and roadmap</strong>, balancing merchant operational needs (dashboard features, user management, Alma POS page) with performance optimization capabilities (analytics, insights, Alma widget).</li> <li>Lead <strong>continuous product discovery</strong>, leveraging merchant interviews, usage analytics, stakeholder feedback, and industry best practices to identify opportunities for improving merchant productivity and revenue performance.</li> <li>Drive the <strong>end-to-end delivery</strong> of merchant dashboard features, POS tools, and analytics capabilities, working closely with engineering to balance user experience, technical complexity, and business impact.</li> <li><strong>Own merchant engagement and performance metrics</strong>, tracking dashboard adoption, feature usage, operational efficiency, and revenue optimization outcomes to drive continuous improvement.</li> <li><strong>Collaborate with Revenue, Risk, Legal &amp; Compliance, and Merchant Operations</strong> to ensure dashboard features support business workflows, compliance requirements, and operational scalability across markets.</li> <li><strong>Develop deep expertise in e-commerce and retail operations</strong>, understanding merchant workflows, payment operations, and performance optimization patterns to guide product direction.</li> <li>Partner with other squads to ensure merchant-facing features integrate seamlessly with Alma's payment infrastructure and business systems.</li> </ul> <h2><strong>Your skills</strong></h2> <h3><strong>Hard skills</strong></h3> <ul> <li>Knowledge of <strong>modern product practices</strong> (discovery, design thinking, delivery, etc.).</li> <li>Experience managing <strong>B2B dashboard products</strong> or operational tools involving multiple user types and workflows.</li> <li>Familiarity with <strong>merchant analytics, performance dashboards, or business intelligence tools</strong> for commerce and payments.</li> <li><strong>Strong analytical mindset</strong> with comfort working with data and metrics (SQL proficiency is a plus).</li> <li><strong>Knowledge of e-commerce and/or retail and in-store operations</strong> is a strong asset.</li> </ul> <h3><strong>Soft skills</strong></h3> <ul> <li><strong>Impact-oriented and autonomous</strong>, with a strong drive to deliver measurable results.</li> <li><strong>Curious and eager to learn</strong>, with willingness to de