About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary:

The Patient Navigator performs the expanded clerical functions in patient portal registrations/portal navigation education, scheduling appointments, and other areas dependent on the patient needs. The Patient Experience Director is responsible for the direct oversight of the Patient Navigators at the assigned sites. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Schedule & coordinate appointments for Summit Health if required.
• Facilitate the patients experience at the site, and if needed, assist with ancillary appointments and patient portal.
• Greets and address patients in the waiting areas at the sites to introduce the PN concept.
• Engage patients in discussions regarding their experience at the health center.
• Encourage patients to submit satisfaction survey for continual feedback and improvement.
• Communicate patient information gathered to Site Leadership who will share with the Patient Experience Director.
• Participate in Site Leadership meetings to communicate patient information weekly/monthly.
• Serve as a liaison for the patient.
• Address specific patient concerns.
• Involve Site Director and other appropriate individuals to facilitate resolution of concerns.
• Document all issues using PAT Tool.
• Monitor patient issue/complaint line daily and provide follow up.
• Assist with translation if needed- (Language Solutions).
• Assist with patient related outreach and engagement as assigned by Site Director or Patient Experience Director.

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

Education/Certifications/Licenses:

• High School Diploma or GED required
• Bachelor’s Degree preferred, study in Healthcare Administration preferred

Performance Standards for Specialty Knowledge, Skills & Abilities:

• Working knowledge of basic computer programs, and excellent typing skills.
• Ability to plan, prioritizes, and completes delegated tasks in a reasonable span of time.
• Ability to work independently and as a member of a team.
• This position may require cross-coverage of other sites, as needed, and therefore a measure of flexibility to respond adequately to changing demands is required.
• Superior customer service skills.
• Excellent communication skills, both verbal and written.
• Maintains a neat and orderly appearance as a means towards presenting a professional image, including wearing the designated uniform

Pay Range: $23.56 - $28.99 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the powe