Manager, Beverage Service Division

At Whaley we know people are vital to our success.  We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Job Summary
Responsible for leading the Beverage Service Division. The ideal candidate will build a culture of accountability, drive preventive maintenance programs along with reactive service, and provide ongoing analysis of & reporting on processes, standards, and business initiatives. This person will cultivate and maintain relationships with various beverage manufacturers and customers.�� They will work closely with the sales team to drive growth in profitable sales.  They are also responsible for hiring and managing a diverse team of specialty beverage technicians while providing professional development of their direct reports.  MAJOR RESPONSIBILITIES: 

• Create and implement new procedures to ensure the company's beverage equipment investment is managed effectively.  
• Oversee goal setting for the Beverage Division and use data and technology to measure and monitor processes, identify issues, and enhance performance.
• Analyze service processes/workflow related to budget, inventory, and daily operations.
• Enforce existing procedures to guarantee compliance of quality standards, response times, cost controls and customer contract commitments.
• Supervise the daily operations of the Beverage Technicians.
• Scheduling & attendance management, hiring & training and ongoing coaching of the team.
• Monitor daily employee activity and optimize departmental resources to achieve standards for field service and refurbishments.
• Establish and improve techniques, tools, and structures to support the sales process and meet defined business objectives.
• Identify and communicate general issues and concerns to the appropriate manager and participate in solving such issues.
• Oversee goal setting for the Beverage Division and use data and technology to measure and monitor processes, identify issues, and enhance performance.
• Implement methods and systems to effectively analyze and monitor the industry, business environment, and competitors and expand the customer base.
• Manage special projects achieving desired results within stated timeframes.
• Interact with internal/external customers, and vendors to resolve field service issues.
• Train beverage technicians to work on various pieces of equipment.
• Other duties and special projects as assigned by management.

 CONTACTS: 

• Internal – Regularly with Area Managers within positions defined region; regular contact with Director of Business Development; occasional contact with WFR staff at all levels as required.
• External – Frequent and regular contact with customers.

 MINIMUM QUALIFICATIONS: 

• 5 years of beverage equipment technician experience 
• 3 years in a supervisory or leadership role 
• Mathematical/analytical skills with ability to read and interpret manuals and calibrate equipment according to specifications.
• Procurement, warehouse, and vendor management experience.
• Relationship management (team and customer).
• Ability to work independently.
• Ability to meet deadlines.
• Must have a valid and current Driver's License and maintain a safe, clean driving record.
• Ability to handle confidential or sensitive information with discretion.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

 Equal Employment Opportunity Statement

Whaley Foodservice maintains a policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sex