Partnership & Premium Services Manager | Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This role will pay a yearly salary of $45,000 to $55,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until November 30, 2024

About the Venue

OVG has an exciting opening for a Partnership & Premium Services Manager in Greensboro, NC. Oak View Group is the largest developer of sports and entertainment facilities in the world. We are building a first-class organization that serves our fans, community and business partners through world class sports and entertainment. We believe that our fans and partners come first, great teams can achieve unimaginable results, honoring our community is our duty and driving the business is our responsibility.

 

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy.

 

The Complex is made up of nine venues, the largest being the renowned 22,000-seat Greensboro Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Phish, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift.

 

The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.

Responsibilities

 

· Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction and budget for assigned corporate partners

· Manages all partnership deliverables for accounts assigned (i.e. signage, print, promotional, entertainment elements, etc.) to ensure quality standards and that client expectations are met

· Accountable for retention as well as one-off and upsell opportunities for new and existing partnerships including contract amendments and extensions

· Responsible for the implementation of branding and activations during event days including digital signage, in-game features and fan engagement activations as per event requirements.

· Reviews promotional concepts, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media. Oversees all these aspects internally and externally

· Oversees the logistics of all partner hospitality and contractual events

· Create and implement Greensboro Coliseum Complex partnership events including networking forums, VIP hosting and hospitality on game days and corporate sponsorship summits

· Initiate and maintain regular contact with client and/or client’s agency, developing strong professional relationship

· Partner with department Manager to develop and execute exclusive events for current premium members.

· Build and maintain positive relationships with respective accounts and members in order to renew and extend premium seating contracts.

· Leverage relationships with current account holders to gain referrals resulting in potential new business.

· Prospect and execute meetings with influential business leaders in the greater Greensboro area

· Participate in networking and development events – including but not limited to clinics, speaker series, etc. Note some events take place after business hours.

· Serve as an additional point of contact for premium clients and liaison for the premium department.

· Fulfill member requests and questions, providing prompt and professional communication

· Assist in managing member agreements and corresponding invoices, including providing updates to contracts, account infor