Salesforce Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

The work:  

Present and ‘sell’ clients on application designs that delight their users and grow the demand for our services
Assist teams in the systems integration of ServiceNow or similar technologies
Manage Agile implementations including the application of User Stories, User Studies, design and create Wireframes and graphic assets
Develop System Development Life Cycle (SDLC) processes including client requirement analysis and system design

 

• Job Description

  • Experience documenting detailed functional, technical requirements.
  • Gather, create and document current and future business process flows.
  • Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical process
  •  Offers analysis throughout all phases of the project lifecycle.
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.

    Job Requirements:

    • Experience with Salesforce Business Analysis
    • US Citizen

  Bonus Points if you Have:  

  • Support all Salesforce releases and ensure system uptime as per the SLA's
  • Participate in the evolution of team best practices, standards and policies.
  • Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.
  • Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
  • Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.
  • Collaborate with end-users to create and maintain training materials.
  • Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
  • Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design.
  • Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support. 

   

  An active security clearance or the ability to obtain one may be required for this role.

  Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington State as set forth below and information on benefits offered is here.   

  Role Location: Range of Starting Pay for role:

  California:  $73,900 - $234,900

  Colorado: $73,900 - $202,900

  New York: $68,400 - $234,900

  Washington State: $78,600 - $215,900

   

  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.