Senior Manager, Business Process Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Legal & Compliance

Job Sub Function:

Legal Support Services

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

We are recruiting for the best talent for Senior Manager, Business Process Owner to join our Global Legal Organization (GLO) located in New Brunswick, NJ.

The Senior Manager, Business Process Owner will lead the design, configuration, roll out and ongoing support of a new internal legal matter management (“Work Management”) system to improve matter intake, triage and management, as part of the GLO’s broader digital transformation efforts. This role, which may support other GLO digital projects and initiatives, will leverage the combined capabilities of project management, global process ownership, service management, and technology implementation expertise to drive significant improvements in the organization's technology landscape, focused on business objectives and sustaining high-quality outcomes. Essential skills include communication, organization, time management, and collaboration. This role focuses on optimizing processes, implementing technology projects, and driving business improvements, ensuring alignment with organizational goals and quality standards.

Key Responsibilities

• Work Management BPO: Serves as global business process owner for the GLO’s Work Management system, including responsibility for implementation, project management, change management, and use of data, analytics and insights to optimize the delivery of legal support globally. Shapes vision and roadmap for the Work Management program, focusing on business impact and solution delivery.
• Project Team Management: Drives positive interactions with other project team members and stakeholders in a matrixed environment. Coordinates and motivates project team members to deliver upon project objectives by assessing resource needs, removing barriers to success, and providing constructive feedback when needed.
• Communication and Reporting: Provides guidance on the strategic rationale behind projects, and manages project planning, scheduling, monitoring, and reporting. Develops processes to assess, measure, and monitor project outcomes, delivers updates on progress, and improves program procedures.
• Process Quality: Leads all aspects of and supports process management, providing expertise in enhancing operational efficiency and effectiveness across projects and technology implementations.
• Complex Project Management: Leads large-scale and global technology platform implementations (e.g., ServiceNow), ensuring project scope, quality, time, and cost are optimized while adhering to the highest ethical standards.
• Stakeholder Engagement: Manages engagement with internal and external stakeholders, including senior leadership.  Works closely with other internal organizations (e.g., GLO, Global Services, Technology, Procurement, Finance and others) and collaborates with external partners, system owners, business partners, and subject matter experts to align technology strategies with business needs.
• Process Improvement: Applies business process improvement frameworks (e.g., Lean/Six Sigma) to analyze, design, and implement process improvements, including development of playbooks and guidelines.
• Performance and Compliance: Benchmarks and tracks key performance indicators to identify deficiencies and implement corrective actions. Ensures compliance with policies, regulatory requirements, and internal quality standards.
   

Qualifications

• A minimum of a Bachelor’s degree is required. JD or Master’s degree is preferred.
• A minimum of 8-10 years of professional experience is required.
• Relevant certifications in business process management or project management are preferred.
• Leadership and Communication: Strong personal leadership and exceptional social and communication skills to collaborate with senior leaders and various stakeholders, fostering an open and creative environment.
• Critical Thinking and Problem Solving: Proactive, strategic approach with strong analytic