Certified Medical Assistant
Twin HealthAbout the role
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
At Twin, Certified Medical Assistants work across multiple practice areas and support both clinical and administrative tasks. This role is heavily team-oriented and relies on strong communication and organizational skills. The CMA has primary responsibility for supporting the entire member journey from new member Intake and Enrollment to active member program care management. This role will work in partnership with the nursing team to support operational standards and best practices. Specific daily responsibilities include preparing charts, scheduling appointments and conducting intake tasks such as medication reconciliation, confirming primary care provider (PCP) and specialist details, as well as verifying pharmacy information. MAs working in Enrollment also conduct scheduled member phone calls as part of Twin’s on-boarding process and coordinate with a team of service advisors and Registered Nurses. Proficiency in scheduling and documentation, experience with multiple systems and platforms, as well as the ability to engage with members and teammates are critical success factors for this role. Additional considerations include ability to work with competing priorities and comfort with change.
The schedule options for this position are:
- Tuesday-Saturday; 9am-5pm PST
Responsibilities
- While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation
- Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
- Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)
- Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
- Supports scheduling coordination and helps ensures accuracy of scheduled member visits
- Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects
- Also assists with and completes medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and other non-clinical triaging
- Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
- May support pilots and efforts at a high-level and help identify impact(s) related to changes
- Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)
- May include member outreach to help complete med entry and capture missing information
- Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
- May help initiate medication refill requests
- Assists RN in coordinating and completing on-boarding tasks
- Participa
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