Senior Manager, Global Process Owner Order to Cash

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Description

Responsible and accountable for successful design, development, execution, and performance of regional order-to-cash (O2C) end-to-end business process.  Drive process efficiency through IT solutions and global standardization.  Plan and execute multiple projects to support order-to-cash operating objectives worldwide.  Serve as a global business partner focused on providing optimal service with sustained focus on operational excellence, standardization, innovation, and compliance. Act as project manager with senior leaders in Finance, Market Access, Supply Chain, and IT leaders to ensure timely execution so shipments to customers and patients are not impacted.

Financial impact

Contribute directly to earnings through ensuring optimal use of the company’s ERP (SAP) and other approved systems and implementing systems and process enhancements. Responsible for achieving cost and value strategies, based on benchmark and global objectives, through the management of high impact projects.

Job Responsibilities

• Drive process improvement and innovation aligned with the organization’s strategy

• Create excellent internal and external customer experience

• Nurture a culture of collaboration and high performance and share best practices and efficiency ideas across regions and functional areas inside and outside Finance

• Understand, define, and communicate regional and/or local regulatory requirements relative to O2C, and the impacts these local accommodations may entail on the global design

• Oversee the overall integrity and integration of the Global Order-to-Cash process and regional organization design and its continuous improvement.

• Develop regional process strategy

• Create a culture of financial discipline, operational efficiency & positive customer experience by driving process improvements through global standardization and IT enhancements

• Lead regional meetings with Business Partners to review services and identify new business needs

• Act as O2C Lead for Celgene Integration and Genpact BPO through standardizing processes and focusing on best practices.

• Work closely will all relevant stakeholder to ensure the global processes are implemented and followed, and that locally required accommodations are fully understood and adhered with

• Support GFS, Finance, IT, Supply Chain, and Commercial driven projects

• Act as a Project Lead by develop a comprehensive project plan, including defining project goals, objectives, tasks, timelines, and resource requirements.

• Project Execution: Coordinate and manage project activities, ensuring that tasks are completed on time and within budget. Monitor progress, identify, and resolve issues, and manage changes to project scope.

• Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle to minimize their impact on project outcomes. Consult with Business Controls Function (BCF)

• Stakeholder Management: Identify project stakeholders and establish effective communication channels. Manage stakeholder expectations, address concerns, and ensure their involvement and satisfaction throughout the project.

• Continuous Improvement: Identify lessons learned from completed projects and apply them to improve future project management practices. Seek opportunities for process optimization and efficiency gains.

Qualifications

• B.S. Degree in Finance, Supply Chain, IT, or related discipline. 

• Knowledge of order-to-cash processes with 8+ years of pharmac