Tribeca Director of Housekeeping

ABOUT THE ROLE

The Director of Housekeeping manages the daily housekeeping operations in the hotel. You will be responsible for ensuring that the housekeeping department operates in an efficient manner that provides all guests with quality service and a clean and safe environment throughout their stay. In this role, you will also manage department staff and expenses, and maximize service levels.

Essential Duties:

• Ability to engage and supervise a team on a day-to-day basis, with a strong ability to mentor, to drive employee engagement and team performance
• Strong ability to establish relationships and foster efficient, positive and proactive communication with vendors, colleagues, hotel General Managers, Assistant General Managers and Department Supervisors
• Ability to work extended and/or irregular hours to include nights, weekends and holidays
• Role may require the ability to stand for long periods of time, walk, push or pull a cart, sit, stock shelves, climb stairs or a ladder, bend, reach above your head or below your knees, kneel, carry a laptop (including while commuting), use a computer for a significant amount of time each day, and to occasionally lift up to 25 lbs. without assistance.

Specific requirements of the role:

• Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
• Lead, direct and administer all housekeeping operations to include of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance; providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition.
• Recruit, interview, and train team members.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members, and ensuring proper labeling of hazardous supplies.
• Anticipate guest needs; act as problem solver in instances of guest dissatisfaction; address all guest complaints or requests in a timely manner.
• Approve and process vendor invoices and perform other accounting-related functions as may be necessary.
• Perform other duties as assigned.

Qualifications:

• A minimum of 3 years experience in a supervisory role.
• 5 7 years of relevant work experience.
• Proficient in Microsoft Excel and Word.