Product Group Technology Lead II (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$113,000 - $196,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

We are seeking a highly skilled Infrastructure Architect to lead the design, implementation, and governance of our end-user computing (EUC) environment, supporting desktop, laptop, mobile (BYOD), virtual desktops, published applications, and remote access services. This role is responsible for managing the software lifecycle of 4000+ desktop applications, ensuring persona alignment for user endpoints, and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance, risk management, and Level 3 support operations while driving change management and innovation in the digital workplace.

Key Responsibilities:

• End-User Computing (EUC) Architecture & Strategy
• Design and implement a scalable, secure, and high-performing EUC environment across desktop, laptop, mobile (BYOD), virtual desktop (VDI), and published applications.
• Define the EUC technology roadmap, ensuring alignment with business needs, regulatory requirements, and emerging trends.
• Optimize the user fleet strategy, aligning endpoint configurations with persona-based computing models to enhance productivity.
• Develop and maintain branch server infrastructure for desktop and application services.

Software Lifecycle Management & Desktop Applications

• Oversee the end-to-end lifecycle of 4000+ desktop applications, including packaging, deployment, updates, decommissioning, and currency management.
• Manage browser and desktop software policies, ensuring compatibility, security, and optimal performance.
• Implement automated software deployment and version control mechanisms.

Security, Risk, and Compliance

• Enforce regulatory, audit, and risk controls related to EUC assets, ensuring compliance with industry standards.
• Oversee security patching for all endpoint devices, ensuring timely updates and vulnerability remediation.
• Implement and maintain secure remote access solutions, including VPN, zero-trust, and identity-based authentication models.

End-User Services & Peripheral Management

• Lead desktop-related managed services, including print services, accessible technology, and peripheral device management.
• Optimize device procurement, refresh cycles, and asset management in alignment with user needs and cost efficiencies.
• Ensure high availability and performance of EUC services through proactive monitoring and incident response.

Level 3 Support & Change Management

• Provide Level 3 escalation support for complex EUC issues, collaborating with service desk and infrastructure teams.
• Drive change management processes, ensuring smooth rollouts of new OS versions, software updates, and endpoint policies.
• Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.

Risk & Compliance:

• Strong understanding of regulatory frameworks (SOX, GDPR, PCI-DSS, NIST, ISO 27001) and IT risk management.
• Experience managing audit findings, security patching, and compliance reporting for EUC environments.

Leadership & Collaboration:

• Proven ability to lead cross-functional teams, drive strategic initiatives, and influence technology decisions.
• Strong vendor management skills, including partnerships with Microsoft, Citrix, VMware, and other EUC providers.
• Excellent communication and stakeholder management skills, working with IT leadership, security teams, and business units.

Depth & Scope:

• Leads Technical solutions at the Product Group level
• Deep expertise and knowledge of specific domain or broad range of exp