Warehouse Returns Supervisor

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

 

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

 

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

 

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

 

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Warehouse Returns Supervisor.

 

Responsibilities

The Warehouse Returns Supervisor responsibilities are helping, guiding, and directing staff members in an efficient and timely manner. As well as problem solving.The Supervisor will work with process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment. The Warehouse Returns Supervisor will answer questions, inputaccurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup.

 

• Maintain a high level of receiving productivity and efficiency
• Taking ownership for achieving department goals; monitoring all daily reports
• Ensuring that team members workload is managed appropriately
• Ensuring team members/leads follow proper procedures, and that safety, productivity and quality goalsare achieved
• Managing employee relations issues, to include coaching, counseling and corrective action
• Assisting in the training of new associates
• Setting the tone in the department for delivering exceptional customer service
• Maintaining excellent cross-functional and interdepartmental communication
• Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines
• Assist Returns Manager to help navigate and prioritize returns
• Assist the Returns Manager in scheduling, monitoring, training, and discipline of department staffmembers
• Routinely conduct department meetings
• Monitor customers returns and emails frequently to ensure customer satisfaction
• Keep work areas clean and clear of safety hazards
• Other various duties will be assigned by the department Manager

Staff Management:

• Lead and supervise a team of returns associates 
• Counsels, records and discipline returns associates as necessary

Supervise Operations: 

• Maintain a meticulous standard for cleanliness, organization, and safety throughout the receiving department.
• Maintain a safe working environment. 
• Ensure that safety and compliance practices meet DOT and OSHA standards
• Maintain 5S warehouse principles are administered and followed on a routine basis

• Directs movement of shipments from shipping and receiving platform to storage and work areas.

Qualifications

• Accurately follow directions, both written and verbal
• Safety Management
• Report Skills
• Dependability
• Ability to analyze information
• Dealing with Complexity
• Deadline-Oriented
• Time Management
• Organization
• Detailed oriented
• Great communication skills
• Interactional personal/people skills
• Able to work well under pressure
• Must be able to work well with other staff members and supervisors
• Computer Literate
• Microsoft Office (Excel Spreadsheets, Word, and Outlook)
• Must have an open availability
• Must be flexible and able to work various shifts
• Maintain and promote workplace safety