Customer Care Associate

Description

SUMMARY: The Customer Care Associate will support companywide Sales efforts by initiating or receiving and processing customer orders and driving Sales via their contact with customers. They also work closely with other departments to ensure a smooth process and assist with tasks as needed.

JOB DUTIES & RESPONSIBILITIES:

• Provide outstanding customer service to every customer, every call
• Answer incoming calls and emails in an efficient manner and address customer complaints, inquiries and concerns
• Identify customer needs, upselling and refer any issues to management
• Keying orders into the system, printing and editing orders
• Enter data into computer system accurately and efficiently.
• Filing the day’s paperwork numerically
• Managing inventory and filing systems.
• Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
• Run and update inventory and pricing reports  
• Interface with warehouse, operations, and sales personnel
• Interface with product purchasing staff as needed to make sure we have availability
• Assist other departments to ensure the smooth workflow throughout the company
• Performs other duties as assigned

SCHEDULE:

OVERNIGHT Shift

Sunday - 8:00PM to 4:00AM

Monday - 8:00PM to 4:00AM

Tuesday - 8:00PM to 4:00AM

Wednesday - 8:00PM to 4:00AM

Thursday - 8:00PM to 4:00AM

Friday - OFF

Saturday - OFF

Requirements

EDUCATION REQUIREMENTS: College education is preferred but not required. Produce experience is preferred.

Must display basic arithmetic skills and have 2 years Data Entry Experience. Must be fluent in English.

TRAINING, SKILLS, LICENSES: Administrative experience is required. Excellent communication and organization skills as well as having the ability to problem solve and building relationship with customers. Proficient in MS Office, specifically Outlook, Word, and Excel. Must possess excellent customer relations skills and be detail oriented. Ability to deal with constant change. Accuracy with figures and the ability to work efficiently and independently. Able to learn new software packages – Prophet & Produce Pro. 

WORKING CONDITIONS: This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and sales personnel.