Associate Director, Retail Operations- Platform Specialist (Walmart Supplier One)

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who we are looking for

VML is expanding its Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. As retailers increasingly operate as both merchants and media platforms, our teams connect retail fundamentals, digital shelf performance, and retail media activation to drive measurable commercial outcomes.  

We are seeking a Platform Specialist – Walmart (SupplierOne) to lead operational execution and system governance within the Walmart supplier ecosystem. 

This role owns SupplierOne workflows and item governance processes, ensuring products are correctly published, compliant with Walmart requirements, and fully transactable across channels. 

Walmart performance depends on clean retail fundamentals and system integrity. This role ensures item setup, content compliance, and operational stability are maintained before demand is amplified through retail media and commercial activation. 

The Platform Specialist partners closely with the Walmart Connections Lead, RMS execution teams, and the Scintilla analytics specialist to ensure operational issues are identified, prioritized, and resolved quickly. 

 

What you'll do

SupplierOne System Management 

• Own operational workflows within SupplierOne, including item governance and system updates. 

• Monitor item publish status and resolve system errors impacting product availability. 

• Ensure items meet Walmart content, compliance, and taxonomy standards. 

Item Governance & Catalog Management 

• Manage updates to product attributes, content, and taxonomy classifications. 

• Oversee variation setup and correction to ensure proper catalog structure. 

• Resolve compliance and item governance issues that impact product visibility or availability. 

Transactability & Channel Enablement 

• Diagnose and resolve issues impacting transactability across Walmart channels, including: 

• Online Pickup & Delivery (OPD) 

• Ship-to-Home (S2H) 

• Ensure products remain fully purchasable across Walmart digital channels. 

Operational Issue Resolution 

• Manage Walmart case workflows and escalation p