Cochlear Implant Consumer Specialist (Southern California)

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

 

 

San Diego/Los Angeles 

Cochlear Implant Consumer Specialist

Field Force Professional: The Field Force Professional is primarily focused on sales and lead generation, also offering onsite technical support to customers in a defined area for a specific Sonova brand.

Responsibilities:

• Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas
• Participate in account strategy and planning, and build relationships with customers
• Attend Advanced Bionics (AB) Sales Meetings at the national, regional and territory level
• Attend industry conferences and events within the territory and as needed nationally
• Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and AB recipients. Other sources may be identified as well
• Build relationships and trust with new lead sources
• Educate new lead sources on CI eligibility criteria, benefits, and processes
• Utilize AB tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to AB
• Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings
• Conduct 1:1 in person meetings with HCPs and other lead sources
• Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI CenterIncrease and sustain new leads generated from all lead sources
• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select AB
• Conduct 1:1 in person meetings with CI Candidates and AB Recipients
• Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
• Monitor sales funnel health to deliver expected results
• Understand and mitigate reasons for losses

• Identify and engage AB recipients to build new recipient contributors and mentors within the region
• Onboard and train new mentors utilizing AB tools and resources
• Engage recipient contributors and mentors on an ongoing basis through regional and national AB programs

• Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures
• Maintain compliance in all activities
• Complete all training in a timely manner
• Maintain spending in line with budget under the direction of the Regional Manager
• Ability to travel 50-75% including frequent overnight travel and weekend travel

Education and Skillset:

• Bachelor’s degree or equivalent work experience
• At least one year of experience with adult and pediatric patients with Cochlear Implants
• Previous Medical Device Company Sales Experience highly preferred
• Experience in implementing sales techniques is preferred
• Experience in working with volunteers is a plus
• Familiarity with cochlear implants, candidacy, and regional support organizations is helpful

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vaca